Full-Time

Cards & Baas Associate

Confirmed live in the last 24 hours

Cross River Bank

Cross River Bank

1,001-5,000 employees

API-driven banking services for FinTech companies

Fintech
Financial Services

Compensation Overview

$60k - $80kAnnually

Entry, Junior

Edgewater, NJ, USA

Hybrid position requiring onsite presence.

Category
Commercial Banking
Finance & Banking
Required Skills
Customer Service
Data Analysis
Requirements
  • Knowledge of customer service or customer relationship management
  • Business administration experience or business focused degree
  • Strong analytical experience/skills
  • Tech savvy and able to demonstrate adaptability to different types of systems
  • Demonstrated ability to achieve high performance goals and meet deadlines with minimal supervision.
  • Ability to multitask without getting overwhelmed.
  • Extreme resourcefulness and excellent communication skills
  • A learner’s mindset and the ability to pick up new information quickly.
  • A genuine excitement for solving client’s problems.
  • Excellent video/phone manner and presentation skills and able to productively facilitate meetings.
Responsibilities
  • Be part of the frontline for our Cards/BaaS partners
  • Review and resolve high level inquiries
  • Route and engage designated stakeholders on more complex inquiries/requests
  • Manage the relationship management knowledge base – helping maintain documentation regarding various projects, processes and operations up to date
  • Manage the CRM system and keep client data up to date
  • Deliver quarterly business review reports (QBR)
  • Generate and deliver reports from data analysis and discover insights and opportunities
  • Support regulatory activities to ensure ongoing compliance
  • Advocate for our clients within the firm; liaise with other departments to resolve issues, implement changes, and integrate technology.

Cross River Bank provides a range of banking services through its API-driven platform, the Cross River Operating System, which allows FinTech companies to easily integrate customizable and secure banking solutions. The company serves small businesses and played a key role in distributing COVID-19 aid by helping over 100,000 businesses secure Paycheck Protection Program loans. Its business model focuses on "Banking as a Platform" (BaaP), offering infrastructure for other financial technology companies to create their own products. Cross River aims to support small enterprises and enhance the financial services landscape through technology.

Company Stage

N/A

Total Funding

$824.9M

Headquarters

Fort Lee, New Jersey

Founded

2008

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-4%

2 year growth

7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Cross River's role in distributing over 100,000 PPP loans during the COVID-19 pandemic highlights its operational efficiency and commitment to small businesses.
  • Partnerships with companies like MassPay to expand instant payment access demonstrate Cross River's ability to innovate and meet the evolving needs of the gig economy and other sectors.
  • Recognition as a 'Premier Lender' by the New Jersey Economic Development Authority enhances Cross River's credibility and attractiveness to potential clients.

What critics are saying

  • The highly competitive FinTech sector requires continuous innovation to maintain a competitive edge, posing a challenge for Cross River.
  • Dependence on partnerships and collaborations may expose Cross River to risks if these relationships falter or if partners underperform.

What makes Cross River Bank unique

  • Cross River uniquely combines traditional banking expertise with advanced FinTech capabilities, offering a comprehensive API-driven platform that sets it apart from conventional banks.
  • Their 'Banking as a Platform' (BaaP) model allows other FinTech companies to build their own financial products, providing a level of customization and integration that is rare in the industry.
  • Cross River's strong emphasis on compliance and regulatory standards ensures a secure and trustworthy platform, which is crucial for their diverse clientele.

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Benefits

Generous parental & leave policies

Completely subsidized health, dental, & vision insurance

Complimentary dry cleaning

On-site haircuts

Endless snacks

Company events