Full-Time
Customer Service Assistant
Argo Group
1,001-5,000 employees
Underwrites specialty insurance and risk management
No salary listed
No H1B Sponsorship
Richmond, VA, USA + 1 more
More locations: Omaha, NE, USA
In Person
On-site 5 days/week at Omaha, NE or Richmond, VA; one Saturday per month for 2-4 hours.
 Customer Experience & Support (1) |
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- Excellent customer service skills
- Must display a professional demeanor
- General knowledge of Word, Excel, and Outlook
- Detail-oriented with initiative and ability to work in fast-paced environment
- Ability to work in a team environment
- Strong oral/written communication skills
- High school diploma or equivalent required
- Applicants must be legally authorized to work in the United States; at this time, we are not able to sponsor or assume sponsorship of employment visas
- Assist Product Systems Specialist in providing business support for the department’s Rate, Quote, Bind, Issue (RQBI) system
- Work with external agents and internal users with questions regarding the RQBI system
- Providing excellent customer service, answer incoming inquiries, assist with application access needs, researching questions, escalating questions, etc.
- Form relationships with various support units such as IT Colony Rater programming team, Actuary, Filing, and Product Management
- Assist with testing changes to the RQBI system and track results of those tests
- Download MVRs from the current MVR vendor to the company system
- Set up invoices from our external agents for reimbursement
- Other duties as assigned
Argo Limited operates in the specialty insurance space, offering tailored risk management and insurance solutions for clients with complex or niche risks. It underwrites insurance policies, handles claims, and invests premiums to generate income that supports profitability. The company differentiates itself by focusing on niche sectors such as construction, marine, and energy, applying expert risk assessment rather than relying on generic policies. Its goal is to build long-term client relationships through reliable coverage, disciplined risk management, and commitments to corporate responsibility and community engagement.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Pembroke, Bermuda
Founded
1996
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Simplify's Take
What believers are saying
- Specialty lines pricing can improve when underwriting discipline stays tight.
- Leadership continuity under Chris Donahue and David Chan supports execution.
- A- ratings strengthen credibility with brokers and complex commercial accounts.
What critics are saying
- Casualty reserve deterioration can trigger large earnings hits and capital strain.
- Narrow specialty concentration increases volatility from adverse loss years.
- Parent-level capital priorities can limit Argo's independent growth investments.
What makes Argo Group unique
- Specialty P&C underwriter focused on niche commercial risks and claims handling.
- Broad broker distribution supports tailored coverage across U.S. and international markets.
- Brookfield ownership provides capital backing and strategic flexibility.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Unlimited Paid Time Off
Flexible Work Hours
Paid Vacation
Paid Sick Leave
Paid Holidays
Paid Caregiver Leave
Paid Parental Leave
Paid Bereavement Leave
Military Leave
Employee Assistance Program (EAP)
Wellness Program
Employee Referral Bonus
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 2%2 year growth
↑ 2%Argo Group promotes CFO Donahue to CEO; Chan now CFO.
With this is mind, David Chan has been named as Argo's Chief Financial Officer, having served as Argo's Chief Accounting Officer since 2022.
Campbell joins from Argo Group, where she served as Senior Vice President and Head of Contract Wordings.
Bermuda market veteran Kevin Madigan has been appointed as head of Capital Management at Argo Group.
Jessica Buss joined Argo Group in August 2022 as Chief Executive Officer, where she is responsible for setting the strategic direction for the company and managing its overall operations.