Operations Technician

Job Description

• Installs and provisions Metro Ethernet services in the network on various routers and switches.
• Works on ACD system taking calls from technicians in the field and central offices for new switch turn-ups and activations.
• Works on ACD system taking calls from customers on new turn-up activities.
• Takes ACD and direct calls from internal customer support centers around order status and issues.
• Solves new turn-up issues by conducting various diagnostic tests using conventional and specialized test equipment and referring to vendor/manufacturer provided documentation to identify the extent and source of obscure, hard-to-resolve problems that have defied routine troubleshooting techniques.
• Resolves complex network problems involving power, network hardware and/or software.
• Uses software and hardware tools to identify and diagnose network status and issues.
• This is a fast paced job where multitasking is required with an ability to prioritize tasks.
• Problem-solves and uses organizational skills to meet critical management and customer demands measured by key performance indicators.

Qualifications

Basic Qualifications:
• Strong communication (oral and written) skills
• Ethernet LAN/WAN Network knowledge
• Proficient in various software applications i.e. Microsoft office
• Strong customer service, multi-tasking, and problem solving skills
• Ability to work in a stressful, fast paced, team-oriented environment

**** Cisco CCNA certification preferred, but not required****

Additional Information

All your information will be kept confidential according to EEO guidelines.