Full-Time

Support Engineer

Posted on 5/22/2024

Two Six Technologies

Two Six Technologies

501-1,000 employees

Develops national security technologies and systems

Data & Analytics
Cybersecurity
AI & Machine Learning
Aerospace

Mid

Laurel, MD, USA

Required Skills
Communications
Requirements
  • Strong people skills
  • Good understanding of how mobile phones and networks work
  • Able to work effectively with multi-functional teams across a variety of organizational levels
  • Root cause analysis and troubleshooting skills
  • Excellent verbal and written communication skills
  • Work independently on a flexible schedule
  • Minimum two years of experience
  • Bachelor's degree in related field (or equivalent experience)
  • Active TS/SCI clearance preferred
Responsibilities
  • Becoming an expert user in the product and services and how they are intended to be used
  • Resolving simple end customer issues, triaging and escalating more complex issues to the 2nd line support structure
  • Troubleshooting and problem solving, identifying product issues leading to fixes
  • Liaise and work closely with internal customers and end customers where appropriate
  • Championing the customer and ensuring the product remains fit for purpose and market
  • Carry out testing of new features and regression testing to ensure previously specified features continue to work
  • Help to maintain product manuals and documentation/presentation

Two Six Technologies specializes in creating advanced products for national security, focusing on areas such as cyber, information operations, data science, electronic systems, and mobility. This specialization in critical domains ensures cutting-edge solutions and involvement in vital national initiatives. The company's commitment to addressing urgent human security issues and its role in developing technologies like CBRN detection and cyberwarfare platforms positions it as an industry leader, providing a dynamic and mission-driven work environment for professionals passionate about safeguarding global security.

Company Stage

Series B

Total Funding

$40.4M

Headquarters

Arlington, Virginia

Founded

2021

Growth & Insights
Headcount

6 month growth

15%

1 year growth

32%

2 year growth

82%