Full-Time

Implementation Consultant

Posted on 6/6/2024

Lightspeed Commerce

Lightspeed Commerce

1,001-5,000 employees

Unified cloud-based point of sale and payments platform

Consumer Software
Data & Analytics

Mid

Montreal, QC, Canada

Required Skills
Sales
Communications
Customer Service
Requirements
  • Proven experience in customer service and training, preferably in the POS technology industry.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills.
  • Excellent written and verbal communication skills in French and English.
  • Technical proficiency in POS systems and related technologies.
  • Problem-solving mindset with a keen attention to detail.
  • Excellent time management and organizational skills
  • Ability to deliver results
Responsibilities
  • Train and guide a set cohort of hospitality merchants with onboarding packages.
  • Consistently achieve activation (onboarding success) and onboarding CSAT targets and SLAs and deadlines for retailer go-live dates.
  • Work with hospitality merchants to understand their needs and ensure their workflows are set up for success.
  • Ensure each hospitality merchant in your cohort has their product and customer data correctly set up and their integrations are set up correctly.
  • Stay up to date with the product and hospitality best practices.
  • Identify upgrade opportunities for payments, 3rd party add ons and plan upgrades as appropriate.
  • Document feedback to Product, Sales, and Operations to ensure continuous improvement of the onboarding experience.

Lightspeed offers a unified cloud-based point of sale and payments platform for retail, hospitality, and golf businesses, integrating multichannel sales, global payments, and supplier network connections, utilizing cloud technology and multichannel sales integration to simplify operations, streamline workflows, and enable businesses to scale and grow by providing exceptional customer experiences. The platform leverages cloud technology and multichannel sales integration to simplify operations, streamline workflows, and enable businesses to scale and grow.

Company Stage

IPO

Total Funding

$1.2B

Headquarters

Montreal, Canada

Founded

2005

Growth & Insights
Headcount

6 month growth

↑ 3%

1 year growth

↑ 11%

2 year growth

↑ 17%