Servicenow MID Server Administrator

ServiceNow MID Server Administrator

Job Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US* * *

The Opportunity:

Come join our CACI team to be part of an innovative fast-paced highly technical IT team as a ServiceNow MID Server Administrator in support of the EITaaS contract for the United States Air Force. 

This position requires on site (Chantilly, VA) work location 5 days a week to be in proximity of self-hosted ServiceNow instances and environment. 


Responsibilities:

• Provide expertise on technical capabilities related to running and operating MID servers with ServiceNow.
• Develop the technical solutions, implement them, and perform integration and functional testing.
• Work with Senior leadership and a team with a variety of subject matter expertise on the criteria and process maps required for the ServiceNow environment development.
• A fundamental understanding of ITSM, ITOM, ITIL, and CMDB.
• Build & Support system integrations using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Managing multiple ServiceNow MID servers. 
• Troubleshooting issues with connectivity and processes routed through the MID servers in support of operations.
• Communication to appropriate stakeholders to keep them informed and aware of ongoing support challenges.
• Build and execute technical and functional design requirements related to ServiceNow.
• Create and manage scripts and workflows/flows.
• Build dashboards based on application data models and external data sources.
• Address problems of systems integration, compatibility and multiple platforms.
• Participate in development of system documentation and technical reports.
• Participates in Agile ceremonies and backlog refinement.

Qualifications:

Required: 

• Bachelor’s Degree and 7+ Years of relevant experience (Bachelor’s degree in relevant field may be substituted for 5 years of relevant experience).
• Advanced experience with ServiceNow implementations.
• Intermediate level of ServiceNow development skills required.
• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
• Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment.
• JavaScript/AngularJS development experience.
• Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
• Experience operating and running MID servers in a ServiceNow environment.
• Experience with Windows server and REHL.
• Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs.
• Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications.
• Experience presenting and conducting demo reviews with client stakeholders.
• Ability to obtain a DoD secret clearance.
• At least one of the following certifications:

• Certified ServiceNow Developoer
• Certified ServiceNow Administrator
• Certified Implementation Specialist (ITSM, CSM, or similar)

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn morehere.

The proposed salary range for this position is:

$94,400 - $198,300