Senior Construction Defect Technical Claims Specialist

At Argo Group, you can be part of an organization where we are small enough to be agile and big enough to make a difference.  You can make a direct impact while working in a high-performing, innovative and inclusive team.

Argo Group, through its operating subsidiaries, offers high-quality Commercial Property and Casualty (P&C) insurance products and services tailored to the needs of businesses and public entities. Our Argo US Claims team delivers superior financial results, technical expertise and customer experience to all stakeholders engaged in the claim process. We hire and develop the best people, so we can deliver on the Argo claims promise.

We are looking for a highly capable Senior Technical Claims Specialist to join our team and work from any of our office locations.  We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. This role will be adjudicating construction defect claims and contribute to providing superb results for our clients.

The primary duties and responsibilities of the role are:

• Working with limited oversight under broad management direction, adjudicate construction defect claims at the highest authority limits on assignments reflecting the highest degree of technical complexity, potentially with major impact on departmental results. 
• Conducting detailed information gathering, analysis and investigation to find solutions to issues that are numerous and undefined.
• Reporting to senior management and underwriters Investigating claims promptly and thoroughly 
• Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.
• Investigating claims promptly and thoroughly, including interviewing all involved parties. 
• Managing claims in litigation 
• Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution.   
• Properly setting claim reserves. 
• Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution. 
• Preparing reports for file documentation 
• Applying creative solutions which result in the best financial outcome. 
• Negotiating settlements 
• Processing mail and prioritizing workload.  
• Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.). 
• Having an appreciation and passion for strong claim management. 

Core qualifications and requirements for this position include:

• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• A deep knowledge of Construction Defect claims through: 
  • A minimum of seven years’ experience adjudicating construction defect with extensive experience with exposure of $100,000 or more. 
  • Bachelor’s degree from an accredited university required.  Two or more insurance designations or four additional years of related experience adjudicating construction defect claims beyond the minimum experience required above may be substituted in lieu of a degree.
  • Possession or the ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first party claims. A Florida or Texas claims license is strongly preferred.
• Must have excellent communication skills and the ability to build lasting relationships.
• Exhibit natural curiosity
• Desire to work in a fast-paced environment.
• Excellent evaluation and strategic skills required.
• Strong claim negotiation skills a must.
• Must possess a strong customer focus.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO.
• Must work independently and demonstrate the ability to exercise sound judgment.
• Proficient in MS Office Suite and other business-related software.
• Polished and professional written and verbal communication skills. 
• The ability to read and write English fluently is required. 
• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.

About Working in US Claims at Argo Group

• Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.
• Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. 
• We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses. 
• Our entire claims team works in a collaborative nature to expeditiously resolve claims.  We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. 
• We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

How We Work - Our Employee Values

Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success 
 

We are committed to:

• Demonstrate entrepreneurial spirit:
  • Get the job done in a non-bureaucratic, resourceful manner.
  • Create a culture of accountability ensuring the delivery of world-class products and services.
• Do the right thing:
  • Act with integrity always.
  • Adhere to the commitments set forth in the Argo Group Environmental, Social and Governance program.
• Collaborate:
  • Create an open and transparent environment in which diverse experience, skill sets, and individuals can team together to drive optimal outcomes.
  • Encourage and include unique perspectives at all times.
• Respect each other:
  • Create an environment that promotes dialogue, mutual support and cooperation between and among all, where people are fun to be around, proud of what they do, and willing to achieve beyond normal expectations.