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Director – Account Management
Updated on 12/1/2022
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Marketing
Public Speaking
Sales
Requirements
  • Manage a team of Account Managers responsible for orchestrating customer retention and growth
  • Develop best practices and process strategies to help the Account Management team scale
  • Accurately forecast expansion revenue and coach team to quota achievement
  • Build a scalable process for Account Managers to identify customer needs and execute playbooks that drive measurable business outcomes
  • Drive adoption programs to ensure the client can fully leverage MURAL to meet their transformation needs and hit success milestones
  • Coordinate with cross-functional teams (Customer Success, Marketing, Product, Sales) to prioritize a cohesive and innovative customer experience
  • Elicit client feedback to act as an internal advocate for our customers with MURAL's product teams
  • Phenomenal people management skills, sales and account management acumen, and organized project management
  • Actively work to make your team successful at MURAL and progress their career goals
Responsibilities
  • Experience managing teams of Customer Success Managers and/or Account Managers
  • 5+ years in an Account Management or Customer Success function, including ownership of retention, renewal, and up-sell KPIs
  • Have a nose for revenue and enjoy the rush of accomplishment when customers find value in MURAL enough to sign on for another year of transformation
  • An intrinsic love of learning and demonstrating best practices of new technology
  • Gain fulfillment from helping others by means of public speaking and training
  • A highly responsive, outgoing, energetic representative of MURAL
  • Track record of making your team successful and facilitating their individual skill development
  • A systems thinker who loves to improve the team's SOPs and operational efficiency continuously
  • Ability to manage and interpret customer behavior/data to create valuable business outcomes
  • A passion for helping customers succeed and empathizing with them
  • An undying concern about new, better ways to solve problems
  • A willingness to work independently from remote locations
Mural

501-1,000 employees

Digital Intelligence collaboration software
Company Overview
Mural’s mission is to inspire and connect imagination workers globally by providing teams the means, the methods, and the freedom to innovate from anywhere. The company is enabling innovation at scale with their platform that enables product strategy and planning, facilitation of immersive workshops, sales and consulting engagements, and research and design.
Benefits
  • Competitive salary
  • Fully remote team
  • 401(k)
  • Flexible time off
  • Company equity
  • Parental leave
  • Health insurance
  • End of Year closure
  • Fertility benefits
  • Flexible monthly stipend
  • Free premium Mural account
Company Core Values
  • We are resilient
  • We care about solving hard problems
  • We dare to be playful
  • We are inclusive and empathetic
  • We care about helping people do great things