Specialty Sales Team Leader

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.Learn more about Target here.

ALL ABOUT SPECIALTY SALES 

Ateamof specialized consultants whounderstand what it means to meet our guests where they are at and deliver for them through strong operations, incredible guest experienceand compelling visual merchandising presentations that inspire guests and build the basket. 

Teams inApparel and Accessories (A&A),Home,Baby,CoreBeautyand Electronicsprioritize guest experience while blending completion of tasks that ensure product is available and easy to shop – pulling, filling, pricing, setting, staging and maintaining the sales floor and the backroom.

At Target,we believe in ourleadershaving meaningful experiences that help them build and develop skills for a career. The role of a Specialty Sales Team Leader can provide you with the skills and experience of:

• Guestservice fundamentals and experience building a guest-first culture on your team

• Retail business fundamentals,includingdepartment sales trends, inventory management, guest shopping patterns, pricing and promotions strategies

• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals

• Leadingmultiple businesseswhilebalancing team member expertise and effectively leading teams in each department

• Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent

As a Specialty Sales Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.

• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitmentsand consistent operations.

• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.

• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, andaligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.

• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coachteam memberexpectations to deliveronour GUESTservicemodelculture.

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.

• Plan daily/weekly workloadat the direction of yourdirect leaderand executethe sameto deliver on department and store sales goals and guest engagement,including planning merchandisingsets,make changes and updates tomerchandisesets(planograms), sales plans,eventsand promotions.

• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.

• Withdirect leaderguidance,develop, coach, and leada team ofconsultantswhoare knowledgeable and passionate.

• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by yourdirect leader.

• Encourage team to use tools available in their department (i.e. the fitting room, testers, displays) as an opportunity to welcome, inspire and influence guests by providing personalized recommendations to complete their purchase.

• Withdirect leaderguidance, partner with third party vendors to ensure brand standards and merchandising are being met and areas are full and maintained.

• Supportteamexecution ofchanges and updates to merchandise sets, andvisual presentationsfor defined categories.

• Createinspiring visual moments by ensuring product is organized, signed correctly and merchandised to support seasonal trends.

• Support yourdirect leaderin leadingassigneddepartmentareabackroom processes, organization, layout and replenishment of the salesfloor to ensure product is available for guests.

• Participate in team hiring and onboarding processes.

• Leadyour teaminprioritizing the guest experience by ensuring thefitting rooms are welcoming, clean and safe if applicable to your assigned areas of responsibility.

• Support yourdirect leaderin establishingclear goals and expectations and hold team members accountable to expectations.

• Demonstratea culture of ethical conduct, safety and compliance;lead and hold the team accountable to work in the same way.

• Lead and demonstrate asafety culturethrough modeling and recognizing safe behaviors,identifying and correcting hazards, holding team accountable tofollowing safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.

• Model the execution of physical security processes in order to enhance the instore security culture.

• Support merchandise protection strategies across the total store,including ordering, storage and application as directed by best practices.

• If applicable, as a key carrier, follow all safe and secure training and processes.

• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs

• Address all store emergency and compliance needs.

• Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. 

• All otherduties based on business needs.

WHAT WE ARE LOOKING FOR

This maybe the right job for you if:

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.  

• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. 

• You are open to working avariablework schedule with varying hours, days or shifts (including nights, weekends, holidays, closingshifts andother peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be a Specialty SalesTeam Leader. But,there are a few skills you should have from the get-go:

• High school diploma or equivalent

• Must be at least 18 years of age or older

• Previous retail experience preferred, but not required

• Lead and hold others accountable

• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed

• Work independently and as part of a team

• Manage workload and prioritize tasks independently

• Welcoming and helpful attitudetoward all guests and other team members

• Effective communication skills 

• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Access all areas of the building to respond to guest or team member issues

• Interpret instructions, reports and information

• Accurately handle cash register operationsas needed

• Climb up and down laddersas needed 

• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 44pounds without additional assistance from others

• Flexible work schedule (e.g., nights, weekends and holidays) and reliable and promptattendance necessary

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.as needed

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).