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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

this is onsite role (5 days per week) to be filled at posted location-for special handling wire team. WORK SCHEDULE IS MONDAY-FRIDAY FROM 10 AM-7 PM.

Under general supervision of the Operations Manager, is responsible for handling electronic payment exceptions, escalations, and reconciliations related to ACH, Real Time Payments, Wire, and/or Zelle within established timeframes in order to mitigate risk.

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  

1. Analyze, research, and process electronic payment exceptions and requests in accordance to applicable operating rules and regulatory guidelines.

2. Analyze, research, and support in a timely manner electronic payment cases/claims/inquiries escalated by internal departments and client service centers to resolve.

3. Perform outbound calls to corporate clients and internal departments to resolve exceptions.

4. Perform account reconciliation, validation, and research outstanding/out of balance conditions for assigned General Ledger/Enterprise Owned Deposit Accounts in accordance to Accounting and Financial Reporting policies. 

5. Maintain a working knowledge of the policy, operating rules, and regulations for applicable electronic payments. 

6. Assist with periodic reviews of operational procedures in order to identify changes and enhancements to streamline processes.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school diploma or equivalent education, training, and work-related experience

2. Ability to work irregular hours on short notice to complete end of day processes, and being designated as a "mission critical" teammate on a rotating schedule in the event of inclement weather or natural disaster and be available to travel to offsite backup facility for testing and recovery operations

3. Excellent written and verbal communication skills providing the ability to interact with technical support personnel and senior/executive leaders

4. Resourcefulness in multi-tasking, anticipating needs, and researching/synthesizing information to resolve problems in a time sensitive/high pressure environment

5. Demonstrated proficiency in basic computer applications such as Microsoft Office software products

Preferred Qualifications:

1. Associate’s degree in Business Administration

2. Knowledge and understanding of electronic payments processing

3. Two years of banking experience

4. Electronic payment job specific certifications (e.g.: Accredited Automated Clearing House Professional - AAP)

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the LawPay Transparency Nondiscrimination ProvisionE-Verify