Full-Time

Delivery Manager

Professional Services

Posted on 5/2/2024

Tecton

51-200 employees

Machine learning feature platform with data pipelines

Data & Analytics

Senior

Remote in USA

Required Skills

JIRA

Requirements

5+ years in customer-facing project management roles
2+ years of experience in Data, ML/AI, and/or Cloud Infrastructure domains
Strong communication skills
Experience with Project Management tools like Smartsheet, MS Project, Jira, etc.

Responsibilities

Be the point of contact for Tecton’s Professional Services team on customer engagements
Manage all parts of project delivery including timeline, budget, forecasts, risks/issues, and quality
Contribute to the creation of project deliverables and artifacts
Deliver the scope of work within the days allotted for the customer implementation or project
Drive consensus on technical decisions quickly and effectively
Cultivate relationships and trust with customers
Contribute towards QoQ NPS improvements of Professional Services sentiment

At Tecton, we solve the complex data problem in production machine learning. Tecton’s feature platform makes it simple to activate data for smarter models and predictions. Tecton abstracts away the complex engineering to speed up innovation.

Tecton’s founders developed the first Feature Store when they created Uber’s Michelangelo ML platform, and we’re now bringing those same capabilities to every organization in the world.

Tecton is funded by Sequoia Capital, Andreessen Horowitz, and Kleiner Perkins, along with strategic investments from Snowflake and Databricks. We have a fast-growing team that’s distributed around the world, with offices in San Francisco and New York City. Our team has years of experience building and operating business-critical machine learning systems at leading tech companies like Uber, Google, Meta, Airbnb, Lyft, and Twitter.

Responsibilities

Be the point of contact for Tecton’s Professional Services team on customer engagements.
Manage all parts of project delivery, including timeline, budget, forecasts, risks/issues, and quality.
Contribute to the creation of project deliverables and artifacts, including detailed project plans, timelines, and status reports, to provide visibility internally and externally as to the status of the project.
Deliver the scope of work, within the days allotted for the customer implementation or project.
Be the first point-of-escalation for our customer and implementation teams for risks/issues impacting project delivery.
Drive consensus on technical decisions quickly and effectively, while also keeping timeline and scope-of-work on track.
Cultivate relationships and trust with our customers, helping align on a technical implementation strategy to help them realize success.
Contribute towards QoQ NPS improvements of Professional Services sentiment.

Qualifications

5+ years in customer-facing project management roles, executing successful professional services engagements for enterprise SAAS products
2+ years of tangible experience within the Data, ML/AI, and/or Cloud Infrastructure domains
Strong communication skills, with the ability to tailor messaging from front-line engineer to internal and customer leadership
Adept to identifying customer needs and developing solutions and implementation plans to meet those needs
Superior delivery and project management skills with the ability to have well-structure plans to drive customer timelines
Ability to manage multiple engagements in parallel
Experience with Project Management (e.g. Smartsheet, MS Project, Jira, etc.) and PSA (e.g. Certinia/Financial Force) tooling

Tecton values diversity and is an equal opportunity employer committed to creating an inclusive environment for all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics. If you would like to request any accommodations from the application through to the interview, please contact us at [email protected].

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Tecton

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Website

View Company Profile

Tecton offers a feature platform for machine learning, enabling the creation, automation, and centralization of production-ready batch, streaming, and real-time data pipelines. The platform leverages technologies such as SQL, PySpark, SnowPark, and Python to define feature logic, and supports batch, streaming, and real-time data processing for fresh feature values.

Company Stage

Series C

Total Funding

$160M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights

Headcount

6 month growth

↑ 9%

1 year growth

↑ 18%

2 year growth

↑ 124%

Benefits

Comprehensive health plans

Remote-friendly work environment

Parental leave

Competitive salary, equity and 401(k) savings plans

Wellbeing benefits

Flexible PTO