Multi-Unit Manager

A Multi-Brand Manager for quick serve (QSR) and fast casual restaurants plays a crucial role in overseeing the operations of multiple locations within a designated area. They are responsible for ensuring consistency in service, quality, and overall performance, while also driving business growth, customer satisfaction, and employee development.

Position Overview: The Multi-Brand Manager is responsible for managing a group of quick-serve and fast-casual restaurants, Miss J's Diner, Sbarro and Miss J's Cafe within a single site. This role involves overseeing day-to-day operations, managing team performance, ensuring adherence to company standards, and driving growth in sales and profitability.

Key Responsibilities:

• Operations Management:
• Supervise and ensure the efficient operation of all restaurants in the district, adhering to company policies and procedures.
• Implement operational strategies to maximize profitability, streamline operations, and ensure customer satisfaction.
• Monitor and manage inventory, labor, and supply costs for all locations in the district.
• Conduct regular restaurant audits to ensure compliance with health, safety, and cleanliness standards.
• Manage food quality and service consistency across all locations.
• Team Leadership:
• Lead, mentor, and develop restaurant managers and staff, ensuring they are motivated, trained, and properly equipped to succeed.
• Conduct performance reviews and provide constructive feedback for restaurant management teams.
• Foster a positive work culture that emphasizes teamwork, accountability, and high standards.
• Organize training programs for team members and management to ensure alignment with company values and operational standards.
• Sales and Profitability:
• Monitor and analyze financial performance for each restaurant within the district.
• Develop and implement local marketing initiatives to increase brand awareness and drive sales.
• Work with restaurant managers to set and achieve sales goals, as well as identify and address areas for improvement.
• Ensure adherence to budgeting and cost control measures, including labor and food costs.
• Customer Experience:
• Monitor customer feedback and ensure a high level of customer satisfaction across all locations.
• Address customer complaints and resolve issues promptly to maintain a positive brand reputation.
• Encourage and implement customer loyalty initiatives and promotions to drive repeat business.
• Reporting and Communication:
• Provide regular reports to upper management on district performance, including financial results, customer satisfaction, and team performance.
• Communicate effectively with restaurant managers to ensure alignment on goals, challenges, and solutions.
• Collaborate with cross-functional teams, including marketing, HR, and operations, to execute company strategies.
• Compliance:
• Ensure compliance with all local, state, and federal regulations related to food safety, labor laws, and health standards.
• Stay updated on industry trends and regulatory changes to maintain compliance and operational excellence.

Qualifications:

• 5+ years of experience in restaurant management, with at least 2 years in a multi-unit or district manager role.
• Strong understanding of the quick serve and fast-casual restaurant industries.
• Proven ability to manage, train, and develop staff.
• Excellent financial acumen and the ability to analyze P&L statements, sales data, and operational metrics.
• Strong communication, leadership, and interpersonal skills.
• Ability to multitask, prioritize, and solve problems in a fast-paced environment.
• Proficient in Microsoft Office and restaurant management software.
• A flexible and adaptable approach to meeting business needs.
• Valid driver’s license and reliable transportation (for travel between locations).

Education:

• A bachelor’s degree in business management, hospitality, or a related field is preferred, but not required.

Additional Skills/Experience:

• Previous experience in quick-serve or fast-casual dining is highly desirable.
• Strong knowledge of marketing strategies, customer engagement, and business development.

Working Conditions:

• This position requires frequent travel to various restaurant locations within the district.
• Flexible hours, including evenings, weekends, and holidays, may be necessary.

This job description is intended to outline the general duties and responsibilities of the District Manager role for quick-serve and fast-casual restaurants. Specific tasks and duties may vary depending on the organization’s needs.

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Weekly pay.

Opportunities for growth and advancement.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off (Vacation & sick pay)