Responsibilities:

• Develop and execute the customer-centric operational strategy and roadmap for business banking products, collaborating with cross-functional teams.
• Lead the end-to-end operational implementation of new business banking products, ensuring stakeholder alignment and communication.
• Identify, document, and seamlessly integrate operational process improvements, prioritizing customer satisfaction, and continually monitoring key performance indicators (KPIs) for enhancement.
• Coordinate with Capacity, Forecasting, and Optimization teams to track and update processes and resource requirements for business banking Operations teams, monitoring resource mitigation.
• Collaborate with internal and external partners to drive operational efficiency, including process automation, risk management, and compliance.
• Address escalations and resolve issues related to business banking products, serving as a point of contact for customer and internal concerns.
• Act as a bridge between Operations teams in Manchester and India, integrating improvements into the product strategy and roadmap.
• Work with cross-functional teams to incorporate Operations teams’ requirements in the development of business banking products and track their successful delivery ahead of new product releases.
• Manage issue resolution stemming from product releases or development, coordinating with relevant cross-functional teams.
• Stay attuned to industry trends, regulatory changes, and competitive offerings in the business banking space, using this knowledge to shape customer-centric product and operational strategies.

Requirements:

• 5+ years of experience in product operations, with a focus on business banking products
• Proven track record of successfully launching and managing business banking products in a fast-paced and competitive environment.
• Strong understanding of banking operations, including payment processing, customer service, and regulatory compliance
• Excellent analytical, problem-solving, and project management skills
• Experience leading and developing high-performing teams.
• Ability to communicate effectively and build strong relationships with stakeholders at all levels of the organization. 
• Familiarity with industry best practices and emerging trends in business banking

Benefits & Perks:

• Equity. We want people to have a stake in the business so that all our interests are aligned.
• 25 days holiday
• Personalized benefits – opt-in to what matters to you.
• Subsidised Private Medical Insurance with BUPA
• Enhanced maternity and parental leave
• Wellbeing and social events
• In-house Barista Bar in London office
• Support causes that matter to you – Volunteering time off.
• Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)