Client Success Manager
Confirmed live in the last 24 hours
FiscalNote

201-500 employees

Policy and Market Intelligence
Company Overview
FiscalNote's mission is to empower people and organizations with the right information at the right time so that they can better navigate risk, opportunity and uncertainty. The company is building a data and insights platform.
AI & Machine Learning
Data & Analytics

Company Stage

N/A

Total Funding

$727.8M

Founded

2013

Headquarters

Washington, District of Columbia

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-6%

2 year growth

12%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Public Policy
Salesforce
CategoriesNew
Legal & Compliance
Customer Success & Support
Requirements
  • 2+ years experience and proven success in delivering consultative trainings for a SaaS product
  • Superior presentation skills
  • Experience conducting effective consultative conversations
  • Demonstrated ability to manage multiple client relationships across a number of different product combinations
  • Strong written and verbal communication skills
  • Ability to work independently while embracing a close knit team environment
  • Proven success with troubleshooting and problem solving
  • Experience with technical implementation of software (preferred)
  • Familiarity with Salesforce or equivalent CRM tool (preferred)
  • Knowledge of the legislative and policy arena (preferred)
Responsibilities
  • Manage a portfolio of accounts, ensuring their training and account configuration needs are met and lead to product adoption and renewal
  • Demonstrate mastery in all products within the Public Policy/Issues Management and Advocacy lines of business (currently 5 core products)
  • Deliver on-site (as applicable) and webinar training for our full product suite across all clients
  • Leverage ChurnZero to proactively focus on customers to reduce risk and drive product adoption and usage
  • Analyze clients' current usage of products and suggest "best practices" that increase customer efficiency and effectiveness
  • Build and maintain strong relationships with influential site contacts at assigned client organizations to ensure customer satisfaction
  • Understand the challenges and pain points of a client and be able to translate how our tools can help solve those