Full-Time

Director/Senior Director

Customer Experience

Posted on 5/2/2024

Pendulum

Pendulum

51-200 employees

Develops targeted probiotics for gut health

Biotechnology

Senior

San Francisco, CA, USA

Required Skills
Marketing
Customer Service
Data Analysis
Requirements
  • Bachelor’s degree in Business Administration, Marketing, Healthcare Management, or a related field
  • Minimum of 7 years of leadership experience in customer experience management
  • Experience in direct customer support, social media engagement, and digital community building
  • Ability to use data and analytics to drive decision-making
  • Strong background in leading cross-functional teams
  • In-depth knowledge of current customer service technologies
  • Experience in managing and scaling customer experience in a fast-paced environment
Responsibilities
  • Manage and lead Customer Experience team
  • Develop and implement comprehensive customer experience strategy
  • Own Customer Experience Reporting
  • Collaborate with Medical, R&D, Quality/Regulatory, and Brand teams
  • Drive continuous improvement in customer experience

Pendulum Therapeutics develops evidence-backed probiotics with targeted formulations of natural bacterial strains, including DNA-sequenced anaerobic strains rigorously tested and actively grown in their facility to mirror the conditions of the gut, providing novel solutions for gut health and metabolic optimization. The main technologies used in Pendulum's products include DNA sequencing, anaerobic strain cultivation, and targeted formulation of natural bacterial strains.

Company Stage

Series C

Total Funding

$121.4M

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

10%

1 year growth

20%

2 year growth

43%