Our Company
We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.
Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.
This position is NOT remote and requires a minimum of 3 days per week onsite. Relocation assistance is currently not available.
The team
At Hitachi Digital Services, our team is committed to delivering exceptional service management solutions to our clients. We work collaboratively to implement industry best practices, focusing on ITIL-based frameworks and continuous improvement. Our Technical Delivery Managers play a critical role in ensuring that our delivery operations are efficient, effective, and aligned with client expectations. We believe in empowering our team members with mentorship, training, and opportunities for growth to achieve the highest standards in service delivery.
The role
As a Technical Delivery Manager at Hitachi Digital Services, you will lead and enhance service delivery operations, focusing on mentoring and developing Delivery Managers to ensure a high level of service excellence. You will implement ITIL-based frameworks, identify service improvement gaps, and establish best practices for Incident, Problem, and Change Management. Your role will also involve developing metrics and reporting structures to measure program performance and ensure compliance with SLAs and KPIs. This role requires a strong background in IT service management, with the ability to lead, train, and optimize teams to meet and exceed service delivery standards. You will work closely with cross-functional teams to deliver consistent, high-quality results and maintain client satisfaction.
What you’ll bring
- Proven experience in IT service delivery management (7+ years preferred).
- Strong knowledge of ITIL frameworks and relevant certifications (e.g., ITIL Foundation).
- Demonstrated ability to mentor and develop teams for service management excellence.
- Experience in implementing Incident, Problem, and Change Management best practices.
- Skills in identifying service improvement gaps and implementing corrective actions.
- Strong analytical and problem-solving capabilities.
- Proficiency in developing and managing KPIs and metrics for performance measurement.
- Excellent communication and leadership skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Bachelor’s degree in IT, Computer Science, or a related field.
About us
We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.
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Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
