Operations Manager

Position Description

Serco is seeking a motivated Operations Manager to join our talented and fast-paced Systems Integration and Installation team in supporting PMS 485 with SURTASS Operations and Maintenance.

As part of this effort, Serco would execute the shoreside and underway operations and maintenance of the US Navy and allied partner SURTASS mission by providing a team of 100+ highly qualified SURTASS Operations & Maintenance (O&M) Technicians, Field Support Technicians (FSTs), and program support staff across multiple global locations.

The SURTASS Operations Manager position would be responsible for technical and operational management and oversight of the O&M technician crew of 70+ technicians.

In this role you will:

• Manage staffing, qualifying, training, operations, and organizational level maintenance execution of the O&M crews.
• Direct all the day-to-day operations of the O&M technician staff.
• Develop and maintain the contractor Operations Integrated Master Schedule (IMS)
• Responsible for the timely completion of all O&M crew maintenance and operational tasks from a technical standpoint
• In support of the Program Manager, be primarily responsible for O&M crew support to the government in execution of the SURTASS mission.
• Other duties may be assigned.

Qualifications

To be successful in this role, you will have:

• An active DoD Secret Clearance or the ability to obtain and maintain a DoD Secret level security clearance, current active DoD Secret Clearance is preferred.
• An associate’s degree (or higher) in Business Administration, Resource Management, Information Technology, Engineering, or equivalent related to the job description listed above. Additional years of experience may be substituted for the associate degree or Four-year degree.
• 10 years’ experience in managing personnel related to the job description listed above.

Other Competencies:

• Proven skills in leading large, geographically disperse technical teams.
• Strong working knowledge of the SURTASS or other acoustic intelligence missions and systems
• Strong leadership and organizational skills
• Exceptional interpersonal skills with ability to establish and maintain effective working relationships.
• Strong understanding in developing and maintaining rotational schedules across broad geographies to ensure mission success.
• Demonstrated good judgment, a well-developed sense of propriety, critical thinking and problem solving, the ability collaboratively works with the customer to find effective and efficient solutions.
• Enjoy working in a fast-paced and collaborative team environment.

Additional preferred skills and qualifications:

• Program Management Professional (PMP) certification.
• 10 years’ experience managing technical teams executing operations and maintenance on Navy C4I systems and/or acoustic intelligence gathering systems related to the job description stated above.
• Five years' experience in manpower planning, scheduling, qualification programs, and training program related to the job description stated above.
• Be able to travel 50% of the time. 

Prior Formal Navy Training/Education/Schooling for FSTs missions:

• RDC C-School
• IT C-School
• SURTASS FST School

Former military, Navy experience is preferred.

Prior Experience as a Field Technician, Field Engineer, Deployment Technician, Sonar Technician , Sonar Tech, Sonar Operator, Underwater Acoustics Technician, Acoustic Sensor Technician  , Acoustics Specialist, Array Handling Technician, Towed Array Operator, Field Technician, Field Engineer, Deployment Technician, test technician, Crew Member Technician, Crew Tech, Marine Systems Technician, Undersea Systems Technician, Subsea Technician, Ocean Systems Technician, Naval Acoustic Technician, ASW Technician, Acoustic Engineer, Sensor Technician, Marine Acoustic Operator, Acoustic Array Operator, Electro-Mechanical Technician, Instrumentation Technician, Marine Technician, Hydroacoustic Technician, Underwater Systems Technician

Benefits:

• https://www.serco.com/na/careers/about-us
• Relocation assistance may be available.

If you are ready to lead a world class global support team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Military Veterans and Spouses are encouraged to apply!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates for the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

In compliance with state and local laws regarding pay transparency, the salary range for this role is $95,000 to $190,000.00; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Benefits:

Visit the following link for more information about how Serco supports our Veterans https://www.serco.com/na/careers/veterans-at-serco.

The contract is scheduled to be awarded later this year, so apply now to meet your future mission and team-mates.

Apply today to discover your place in our world!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.