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Svp – Customer Success AMER
Confirmed live in the last 24 hours
Locations
Atlanta, GA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Requirements
  • Develop listening points in journey (e.g., usage, satisfaction, etc.) Creating systemic mechanisms to engage customer throughout the lifecycle
  • Standardize interventions for each point in journey
  • Work in conjunction with our Customer Experience Strategy Team to define segmentation of customer base and varying strategies
  • Identify opportunities for continuous improvement
  • Learn from industry best practices
  • Recruit experienced leaders for each functional role
  • Ensure effective assimilation with key business units
  • Attract high potential individual contributors into team
  • Foster collaboration within team and across customer lifecycle
  • Encourage continuous learning within team
  • 12+ years experience in leading customer-facing organizations
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Ideally combined background of post-sale and sales experience
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills
  • Relevant Bachelor's degree; preference for computer science or related degrees
Responsibilities
  • Increase renewal rates
  • Partner with sales to expand our revenue in accounts through cross-sell and up-sell
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall NPS health scores
  • Drive new business growth through greater advocacy and reference-ability
OneTrust

1,001-5,000 employees

Global privacy compliance
Company mission
OneTrust was founded with a mission to help companies be more trusted.