Global Operations Director

Country:

United States of America

Location:

CAM60: Sensitech, Inc 800 Cummings Center, Beverly, MA, 01915 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About Sensitech. Inc

Sensitech is focused on delivering supply chain visibility solutions that track, monitor and protect products for global leaders in the food, life sciences, consumer goods, and industrial markets. Our solutions are focused in three key areas: quality and compliance, supply chain security, and logistics performance management. Quality and compliance solutions address temperature-sensitive, complex supply chains focused on delivering the highest quality possible, while our supply chain security solutions help to mitigate risks associated with theft, diversion and chain of custody. Sensitech’s logistics performance solutions deliver origin-to-destination, real-time transparency to any in-transit journey. Sensitech is a part of Carrier, a leading global provider of innovative HVAC, refrigeration, fire, security and building automation technologies.

About This Role

The Global Operations Director will plan, direct, coordinate, and oversee operational activities for the Sensitech business, ensuring development and implementation of efficient processes and cost-effective systems to meet current and future needs of the business. The incumbent will play a critical role in ensuring the efficient production of our industry-leading IoT sensing devices while maintaining the highest quality and safety standards. This position requires strong leadership skills, strategic thinking, and a proven track record of success in production and operations management.

Key Responsibilities:

• Collaborate with the domestic and international management teams to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization and related order fulfilment activities
• Motivate and lead high performance teams; attract, recruit and retain required members of the regional team(s), provide mentoring as needed to promote development and ensure that the functional areas under his/her responsibility operate with improving effectiveness and efficiency and, further, that personnel are developed in anticipation of the future needs of the business
• Foster a success-oriented ownership and accountable environment within the business
• Participates in the development and preparation of short-term and long-range plans and budgets based upon key organizational strategic goals and objectives
• Oversee the sourcing, production, and delivery of our products and services in a secure, environmentally conscious and socially responsible manner in support of ESG goals
• Manage facilities by leading with policies, processes and practices intended to create safe, and sustainable environment for our entire workforce.
• Lead effort to reduce product costs and contribute to cost optimization programs to meet annual targets
• Implement and demonstrate success through the Carrier Excellence framework by driving continuous improvements enhance the customer experience, enable growth, engage employees to continuously improve processes and cultivates a proactive, positive culture
• Ensure customer and internal feedback is solicited, researched, prioritized and actioned with clear and transparent communications
• Develop, implement and leverage effective resource capacity and utilization reporting
• Manage the team to identify and present specific solutions to current project delivery challenges and the implementation plan to remedy existing challenges with detailed expected outcomes
• Establish key performance indicators (KPIs) and metrics to measure the performance of production operations; analyze data to identify trends and areas for improvement
• Collaborate with Supply Chain and Procurement teams to ensure timely delivery of materials and components; maintain relationships to support the needs of the production process
• Drive implementation of proactive quality and problem-solving processes
• Leverage Life Cycle Analysis (LCA) methods to drive sustainability initiatives through product designs, manufacturing, distribution and recycling
• Ensure compliance of manufacturing, supplier and order fulfillment sites to Carrier EH&S practices

Leadership Competencies:

Think “Outside In”​: Seek market-leading solutions.​ One Carrier always. ​Know and amaze your Customers

Define the Future Boldly​: Think big, take risks, inspire ideas.​ Make change comfortable.​ Try, learn, celebrate.

Generate Energy​: Connect people to purpose, empower.​ Lead inclusively, ignite optimism.​ Choose mission over self​.

Own Outcomes: Simplify, prioritize and focus.​ Anticipate, adjust, clear the path.​ Make it happen, together.

Required Qualifications:

• Bachelor’s degree 
• 8+ years of experience in manufacturing
• 5+ years of experience in leadership/people management, including motivating and inspiring teams to achieve goals and/or KPIs
• 3+ years of experience with business strategy/ continuous improvement, including Executive stakeholder management and communication  
• Ability to travel up to 25% (Nationally and Internationally)

Preferred Qualifications:

• Bachelor’s or advanced degree in engineering, manufacturing, or business
• Experience with high volume IoT device manufacturing and electronics distribution on a global scale
• Negotiating skills with major supply agreements
• Leading cross-functional and multi-organizational teams
• Understanding of the building of effective supplier and logistics networks
• Business acumen and financial skills i.e., budget management and financial analysis
• Process improvement methodologies i.e., Lean manufacturing or Six Sigma
• Analytical and problem-solving abilities, with attention to detail
• Knowledge of safety regulations and best practices in a manufacturing operations environment
• Knowledge and practical understanding of logistics and supply chain related products

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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