Case Manager Aide

POSITION OVERVIEW

The Case Manager Aide is responsible for assisting in the coordination of case management activities alongside the case manager through participation in the process of ORR Case Management services with/for the Office of Refugee Resettlement (ORR).

The Case Manager Aide provides trauma-informed, individualized case management support according to ORR and other regulatory requirements. Assists the Case Manager with the coordination of the release to the sponsor and ensures the unaccompanied children’s safety.

ESSENTIAL JOB DUTIES (other duties may be assigned):

• Assist residents in obtaining personal documents such as identification and legal documentation as needed.
• Expected to have contact with the residents on their caseload at least once a week in conjunction with the case manager of the case to assess and move the case forward toward a timely release.
• Assists in gathering sponsor background checks, and fingerprinting checks.
• Gathers, uploads to the ORR UC Portal, and files all sponsor documentation.
• Attends and participates in cottage meetings and unit meetings.
• Responsible for documenting case notes for all services rendered.
• Accurate and timely completion of assigned ORR documentation related to community support and linkages as per identified ORR objectives.
• Assist UC in obtaining additional services needed including but not limited to community linkages, education, specialized groups, and mental health/ health services.
• Assists in conducting legal resource presentations, coordinates with the resident’s legal team, and provides support in completing the initial assessments with residents.
• In place of the case manager, communicates all updates to the clinician and treatment team members.
• In conjunction with the case manager, coordinates discharge planning tasks.
• Provides support to external Case Managers (i.e., TPG services), when needed.
• Utilizes strengths-based, trauma-informed, relationship-based, culturally responsive, and client and family-centered approaches. 
• Weekly updates the Case Management tracker to ensure all services are meeting the deadlines.
• Maintain up-to-date on policies related to case management and family reunification support per ORR regulations.
• Audits case files to ensure compliance with stakeholders and funders. 

WHAT YOU BRING TO VDM:

• Experience providing support to children and youth who have experienced trauma.
• Residential and youth experience.
• Bilingual Spanish-speaking preferred.
• 2 years of previous related experience in case management
• Knowledge of community resources
• ORR experience desirable
• Ability to communicate effectively with others
• Excellent organizational and time management skills
• Excellent work ethic
• Highly responsible and reliable
• Detail-oriented
• Ability to multi-task and work at a fast pace
• Excellent writing skills
• Proficient on a computer

Pay Range - $48,000 - $51,000

What Can We Offer You for All Your Hard Work?

• Full benefits offered (Medical, Dental, Vision)
• FSA/Dependent Care and Supplemental benefits through The Standard
• 403(b) – 3% Employer contribution based off annual salary
• 4 Mental Health Days
• Up to 12 Paid Holidays
• Up to 25% for Cell Phone Discounts with 3 Major Carriers (AT&T, Verizon, Sprint)