Help Desk Partner Onboarding Manager @ Pax8

Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Position Summary:

The Help Desk Partner Onboarding Manager onboards all new partners and clients into our End User Help Desk Program. They communicate with partners during the initial onboarding period. The manager supports the discovery and documentation of the partner/client environment. They own the entire onboarding process and continually strives to refine this process through automation and documentation.

Essential Responsibilities (includes, but is not limited to):

Manage partner/client onboarding process
Implement internal documentation strategy and manage existing documents
Handle communications and manage relationship with existing partners
Train new hires and existing Help Desk Technicians
Handle escalations from Help Desk Technicians

Ideal Skills, Experience, and Competencies:

At least five (5) years of experience in a similar role
PSA experience- ConnectWise, Autotask, Syncro, Kaseya and Jira
Documentation management experience within IT Glue or equivalent
RMM experience- Datto, Syncro, ConnectWise or equivalent
Experience with Partner/Client facing engagement and communication
Ability to anticipate and balance the needs of multiple stakeholders
Ability to apply knowledge of business and the marketplace to advance the organization's goals
Ability to build partnerships and work collaboratively with others to meet shared objectives
Ability to know the most effective and efficient processes to get things done, with a focus on continuous improvement
Ability to adapt approach and demeanor in real time to match the shifting demands of different situations

Required Education & Certifications:

B.A./B.S. in related field or equivalent work experience
Microsoft or CCP certification preferred

Compensation:

Qualified candidates can expect a compensation range of $60,000/yr to $75,000/yr or more depending on experience.

Expected Closing Date: 05/30/2025

*** Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed ***

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

Non-Commissioned Bonus Plans or Variable Commission
401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups

Please take a moment to review our Proprietary Rights and Non-Competition Agreement —this document outlines important information about your rights and responsibilities if you join our team.

Pax8 is an EEOC Employer.

Equal Opportunities

Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.

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Help Desk Partner Onboarding Manager

Pax8

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