Senior Account Manager

As a Senior Account Manager, you will manage your own portfolio of advertisers, driving both revenue and client satisfaction by ensuring our Microsoft Advertising offering is valued and understood, linking customers’ needs and objectives to our solutions, and building personable and trusting relationships that increase customer satisfaction. The Account Manager is a core member of the account team, focused on driving data-driven optimizations aligned with client needs, executing campaigns, and driving strong coordination of internal resources for excellence in the execution of core tasks, account transitions, and client account health.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• Master of Business Administration (MBA) Degree in Sales, Marketing, or related field AND 4+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising)
  • OR Bachelor's Degree in Sales, Marketing, or related field AND 6+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising)
  • OR 8+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising)
  • OR equivalent experience.
• 3+ years of paid search experience.

Other Requirements:

• Excellent communication and presentation skills.
• Demonstrated ability to consistently meet or exceed revenue goals or targets.
• Proven ability to understand customer needs and create and deliver customised, customer-focused pitches and solutions.
• Solid analytical skills.
• Solid knowledge of the online advertising industry, trends, and customers’ needs.
• Passion and curiosity for technology as an enabler for customer and company growth.
• Ability to travel up to 25%, as appropriate.
• Embody our culture and values.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#MicrosoftAdvertising

• As an expert in client accounts, you’ll ensure account health by proactively monitoring all activities, while seeking feedback to grow more of their business and creating long-term strategies to improve the client experience. You’ll also establish the business value of Microsoft’s advertising solutions by proactively developing a strong, comprehensive understanding of clients' marketing needs and delivering advertising solutions as part of their overall marketing strategy.

• You will leverage relationships with key client contacts and seek both formal and informal feedback to acquire, retain, and grow more of their business. You will identify and understand the drivers of satisfaction, help create long-term strategies to maintain client satisfaction, anticipate issues and risks, identify drivers of dissatisfaction, determine the root cause of problems, and remove blockers. You’ll establish recovery action plans to improve the client's overall experience.
  
  
• To tailor your sales approach, you will adopt Microsoft sales strategies as you proactively leverage Unified Client Management (CRM) tools to increase performance, satisfaction, and upsell opportunities. You’ll also generate business and upsells by developing value-proposition presentations and specialized business plans for clients.
  
  
• You will proactively develop a comprehensive understanding of clients’ marketing needs and their competition to anticipate their needs and deliver new insights to them. You’ll also proactively own and elevate relationships throughout multiple levels at the customer’s organization.
  
  
• You will act as a thought leader on industry trends, technology, and KPIs. You’ll also leverage competitive knowledge to elevate the client’s success and create solutions that increase revenue.
  
  
• You will create a collaborative, trust-based work environment where differences in communication style are considered, and the perspectives of others are respected and valued. You’ll demonstrate Microsoft’s culture of inclusiveness and diversity at all times and contribute to the success of others by promoting mutual learning.