IT Help Desk Technician

Posted on 11/9/2023

INACTIVE

51-200 employees

Project-oriented services in power delivery, industrial operations, and

Company Overview

Crest Industries, established in 1958, is a comprehensive solution provider for industrial projects, specializing in electric power delivery, industrial services, distribution, and natural resources. The company fosters a culture of continuous improvement, questioning the status quo, and teamwork, while prioritizing ethical practices and customer satisfaction. With a commitment to privacy and personalization, Crest Industries uses data-driven strategies to enhance user experience and deliver targeted advertising, demonstrating its industry leadership and competitive edge.

Energy

Company Stage

N/A

Total Funding

N/A

Founded

1958

Headquarters

Pineville, Louisiana

Growth & Insights

Headcount

6 month growth

↑ 15%

1 year growth

↑ 27%

2 year growth

↑ 14%

Locations

Alexandria, LA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

CategoriesNew

IT & Security

Requirements

Associate degree or greater in Computer Information Systems (or similar program of study)
Minimum of two years of work experience in an IT Help Desk Technician position (or equivalent role)

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements on procedures, improving processes by writing and maintaining documentation.
Provide technical support to users by researching and answering questions.
Troubleshoot problems, running diagnostic programs, isolating problems, and determining and implementing solutions.
Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Updates job knowledge by participating in educational opportunities.
Accomplishes information systems and organizational missions by completing related results as needed.

Desired Qualifications

Experience working as front-line support via phone, ticket system/email, and face-to-face interaction in a professional environment - both on-site and remotely
Experience with configuration and deployment of the Windows 10 desktop operating system within a Microsoft domain environment
Experience working within Active Directory executing common administrative tasks (account creation, security group assignment)
Certifications – Windows 10 (MD-100/MD-101), CompTIA ITF+, CompTIA A+, CompTIA Network+, CompTIA Security+
Experience with AUTODESK end-user software support
Experience with Imaging computers.
Experience with Microsoft 365 Admin Center.

Come join our team at Crest Operations!

With companies located across the United States, Crest Industries is committed to bringing together the best people and the right resources to meet today’s challenges and deliver the innovations of tomorrow. With significant recent growth and company acquisitions, Crest more than ever is a catalyst for change, using a little grit and a lot of determination to drive a forward movement for our customers and our employees.

Crest Operations currently has an opening for a Help Desk Technician in Pineville, LA. This position will work within the IT function of the Crest Industries Family of Companies. The Help Desk Technician must be customer focused, able to communicate clearly and effectively with excellent listening skills, work independently but must also be a team player, must be reliable and timely, able to handle changing priorities effectively and be willing to grow with the position. There will be occasional travel associated with this position as well as the expectation to work limited overtime.

Responsibilities:

Serve as the first point of contact for customers seeking technical assistance over the phone or email.

Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Determine the best solution based on the issue and details provided by customers.

Walk the customer through the problem-solving process.

Direct unresolved issues to the next level of support personnel.

Provide accurate information on IT products or services.

Record events and problems and their resolution in logs.

Follow-up and update customer status and information.

Pass on any feedback or suggestions by customers to the appropriate internal team.

Identify and suggest possible improvements on procedures, improving processes by writing and maintaining documentation.

Provide technical support to users by researching and answering questions.

technical assistance and support related to computer systems, hardware, and software.

Troubleshoots problems, running diagnostic programs, isolating problems, and determining and implementing solutions.

Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

Updates job knowledge by participating in educational opportunities.

Accomplishes information systems and organizational missions by completing related results as needed.

Requirements:

Associate degree or greater in Computer Information Systems (or similar program of study)

Equivalent work experience may be considered in lieu of a degree

Minimum of two years of work experience in an IT Help Desk Technician position (or equivalent role)

Preferred Skills:

Experience working as front-line support via phone, ticket system/email, and face-to-face interaction in a professional environment - both on-site and remotely

Experience with configuration and deployment of the Windows 10 desktop operating system within a Microsoft domain environment

Experience working within Active Directory executing common administrative tasks (account creation, security group assignment)

Certifications – Windows 10 (MD-100/MD-101), CompTIA ITF+, CompTIA A+, CompTIA Network+, CompTIA Security+

Experience with AUTODESK end-user software support

Experience with Imaging computers.

Experience with Microsoft 365 Admin Center.

We know how difficult it is to manage change and solve problems. Continuous improvement is hard work. Founded in 1958, we’ve seen our share of struggles. We’ve failed. We’ve learned and we’ve adapted. We will continue to grow and evolve to meet our customers’ ever-changing needs. To do this, there are three forces that we leverage that will not change: Our Solid Foundation, Innovation, and The Right People. When we bring these three forces together, we get a forward movement. Our logo reflects our respect for the past and our legacy but also supports where our industries are going.

THE RIGHT PEOPLE

We hire people who share our values and we put the right people in the right seats, with the skill sets that fit our customers’ challenges and we work hard to develop our people. Our people come to work because it feels like home, no matter where they are from. We place each other above egos because, at Crest, our coworkers are like your family. And like family, we believe in honest and clear communication so that the path towards our customers’ success is a united effort.

Crest Operations is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Crest Operations is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request information regarding reasonable accommodation, contact your Human Resource Business Partner.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Part of the CREST INDUSTRIES family of companies.