Banquet Manager

Job Description

As a Banquet Manager, you will be at the heart of creating extraordinary experiences for our guests. From intimate gatherings to grand events of over a thousand guests, you will ensure every detail reflects the elegance and service excellence of our luxury standards. This role combines leadership, precision, and a passion for hospitality, guiding a dedicated team while coordinating with culinary and service professionals to deliver flawless events that exceed expectations.  

Responsibilities:  

• Lead and inspire the banquet team, ensuring the highest standards of service, professionalism, and attention to detail. 
• Recruit, train, and develop colleagues to maintain excellence in execution and uphold hotel standards. 
• Oversee the planning and execution of banquet set-ups, food and beverage service, and event logistics for gatherings of all sizes. 
• Collaborate with the Executive Chef and Culinary Team to deliver exceptional dining experiences tailored to each event. 
• Conduct regular inspections of banquet facilities, equipment, and presentation, addressing deficiencies promptly to maintain a polished environment. 
• Act as the primary liaison with clients before, during, and after events, ensuring seamless communication and delivering personalized, memorable experiences. 
• Manage administrative functions including accurate billing, scheduling, gratuity distribution, and event documentation. 
• Support financial performance and departmental goals while maintaining the highest standards of guest satisfaction, health, and safety. 
• Foster a culture of teamwork, recognition, and continuous improvement through coaching and leading by example. 

Qualifications

• Minimum 3 years’ experience as a Banquet Manager in luxury hotel. 
• Post-secondary education in Hotel and Restaurant Management. 
• Graciousness, Thoughtfulness & Sense of Personalized Service. 
• Strong computer skills (MS Word, Excel, Email). 
• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards. 
• Proven leadership and commitment to staff development. 
• Exceptional communication and interpersonal skills. 
• Fluency in English and Italian required.