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Full-Time

Customer Success Team Lead

Updated on 6/18/2024

EliseAI

EliseAI

51-200 employees

AI-driven property management communication platform

AI & Machine Learning
Real Estate

Compensation Overview

$140k - $155kAnnually

+ Equity + Medical + Dental + Vision + Parental Leave + Commuter Benefits + 401k Benefits + Fitness Stipend + Unlimited Vacation

Senior, Expert

New York, NY, USA

Category
Customer Success
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • 5+ years of technical B2B client-facing experience with a SaaS product and at least 2 years in a leadership or senior role.
  • Proven track record of driving customer retention and growth.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.
  • Excellent problem-solving skills and the ability to think strategically.
  • Experience with SaaS products and a strong technical aptitude.
  • Willing to work in person at NYC headquarters 4-5 days a week
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Responsibilities
  • Lead and mentor a team of customer success managers, providing guidance and support to ensure their success.
  • Become an expert in EliseAI’s products - with a heavy focus on user workflows, integrations and how our products work together.
  • Develop and implement customer success strategies to drive retention and growth.
  • Monitor customer health metrics and proactively address issues to prevent churn.
  • Collaborate with cross-functional teams, including sales, product, and support, to deliver a seamless customer experience.
  • Conduct regular business reviews with clients to ensure alignment with their goals and our solutions.
  • Gather and analyze customer feedback to inform product development and improve processes.
  • Understand our customer’s business needs and goals, effectively communicate the AI’s value ensuring successful adoption and utilization of our products.
  • Provide world-class support by taking ownership on customer issues - working closely with the Engineering, Product and Support teams to address and resolve client issues quickly.
  • Drive adoption of new products and features and assist with the launch.
  • Proactively identify underperforming customers and execute plans to improve the customer’s success in order to prevent churn.
  • Attract top-tier talent to join our driven team.

EliseAI provides an all-in-one AI platform for property management, utilizing machine learning to automate communication through email, text, chat, and phone calls. The technology integrates with existing systems, handles prospect inquiries, schedules appointments, and offers customizable responses, ultimately increasing operational efficiencies for businesses in the housing industry.

Company Stage

Series C

Total Funding

$90.8M

Headquarters

New York, New York

Founded

2017

Growth & Insights
Headcount

6 month growth

20%

1 year growth

41%

2 year growth

89%