Full-Time
Residential Solar Operations Specialist
Updated on 8/1/2026
IGS Energy
501-1,000 employees
Energy retailer providing electricity, gas, solar
Compensation Overview
$45k - $72k/yr
No H1B Sponsorship
Ohio, USA
Remote
 Business & Strategy (1) |
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- The candidate must have 2–3 years of previous customer service experience.
- A college degree in Business Administration, Information Technology, Operations, or another applicable field of study is a plus.
- The candidate must have basic skills in Microsoft Office applications, including Outlook, PowerPoint, Word, Visio, and SharePoint.
- The candidate must be authorized to work in the United States on a full-time basis.
- The candidate must have basic Microsoft Excel, PowerPoint, and Word skills.
- The candidate must be able to learn new technology platforms, partner portals, reporting portals, IT applications, and business processes.
- The candidate must have strong organizational, document management, analytical, and attention-to-detail skills.
- Work within the company's proprietary technology platform and manage documents and contracts.
- Collaborate with sales and installation partners to ensure smooth business operations.
- Partner with shared service groups, including billing and collections, information technology, finance and accounting, legal and regulatory, and marketing, to sustain operations and deliver strategic objectives.
- Respond to and support internal customer service teams in addressing and resolving escalated customer concerns and inquiries.
- Review and audit completed work for accuracy, make corrections when necessary, and report status to management in a timely manner.
- Support customer billing, customer support through phone, email, and the internal ticketing system, data analysis, reporting, and operational issue resolution with the Residential Solar team and engineering, procurement, and construction partners.
- Complete other assigned responsibilities and projects.
- Bilingual Spanish language ability is preferred.
- Energy experience is preferred.
IGS Energy is a private, family-owned energy retailer that helps homeowners and businesses manage electricity, natural gas, solar, and energy efficiency. Its product, essentially a managed energy package, aggregates different energy options and services into tailored plans for customers, using risk management and cost controls to stabilize bills. The company works by advising and supplying energy through its retail network, simplifying the energy landscape with personalized solutions and ongoing support. Compared to competitors, IGS Energy emphasizes long-term, purpose-driven service, private ownership, and a focus on delivering steady value to customers, employees, and communities rather than short-term profits. The goal is to provide reliable, affordable, and sustainable energy solutions while expanding access to solar and efficiency programs, for a more customer-focused energy future.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Dublin, California
Founded
1989
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See people who can refer or advise you
Simplify's Take
What believers are saying
- Bundled solar and dual-fuel offers increase customer lifetime value.
- Home protection cross-sells can lift average revenue per customer.
- Commercial advisory services deepen wallet share with business accounts.
What critics are saying
- Retail suppliers face intense price competition and sign-up incentive pressure.
- Regulatory scrutiny of disclosures and billing can trigger refunds and penalties.
- Complaint spikes or AG investigations can damage trust and sales conversion.
What makes IGS Energy unique
- IGS combines natural gas, electricity, solar, and home warranty products.
- It targets both residential and commercial customers across deregulated states.
- The brand emphasizes fixed-rate pricing, transparency, and energy guidance.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
Mental Health Support
Family Planning Benefits
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Tuition Reimbursement
Company News
The Top Energy Management Software vendors according to the FeaturedCustomers Summer 2026 Customer Success Report. FeaturedCustomers releases the Summer 2026 Energy Management Software Customer Success Report. COOPER CITY, FL, UNITED STATES, June 16, 2026 / EINPresswire.com / - Today FeaturedCustomers published the Summer 2026 Energy Management Software Customer Success Report to give prospects better insight on which Energy Management Software would work best for their business according to real customer references. The highest rated vendors according to the Summer 2026 Energy Management Software Customer Success Report are: Market Leaders - Ameresco, Atrius, EnergyCAP, ETAP, GridPoint, IGS Energy, Landis+Gyr, PSI Software, Schneider Electric, and Stem were given the highest "Market Leader" award. Market Leaders are vendors with a substantial customer base & market share. Market Leaders have the highest ratio of customer reference content, content quality score, and social media presence relative to company size. Top Performers - 360 Energy, Arcadia, BrainBox AI, EnergyElephant, ENTOUCH, Galooli, Gridium, Powerhouse Dynamics, ResourceKraft, Spacewell Energy, Survalent, Uplight, and Veolia were awarded "Top Performer" honors. Top Performers are vendors with significant market presence and enough customer reference content to validate their vision. Top Performers' products are highly rated by its customers but have not achieved the customer base and scale of a Market Leader relative to company size. Rising Stars - aedifion, CIM, Clockworks, Analytics, Energiency, Ento, Evergen, and MRI eSight were awarded the "Rising Star" honor. Rising Stars are vendors that do not have the market presence of Market Leaders or Top Performers but understand where the market is going and has disruptive technology. Rising Stars have been around long enough to establish momentum and a minimum amount of customer reference content along with a growing social presence. About the Summer 2026 Energy Management Software Customer Success Report: The customer success report is based on over 2,000 pieces of verified customer reference content. A vendor's overall customer success score is reached via a weighted average of their Content, Market Presence, and Company Scores. Of the vendors listed in the FeaturedCustomers' Energy Management Software category, 31 vendors met the minimum requirements needed to be considered for the customer success report. About FeaturedCustomers: FeaturedCustomers, the world's only customer reference platform for B2B business software and services, helps potential B2B buyers research and discover business software and services through vendor validated customer reference content such as customer testimonials, success stories, case studies, and customer videos. Every day the platform helps influence the purchasing decisions of thousands of B2B buyers in the final stages of their buying cycle from Fortune 500 companies to SMB's. For more information, visit https://www.featuredcustomers.com. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Energy News do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
CT household-repair underwriter acquires Ohio provider of home-repair service plans. A Norwalk-based household-repair underwriter has acquired an Ohio-based provider of home-repair service plans. HomeServe USA Corp. bought The Manchester Group LLC, doing business as IGS Home Warranty, from Dublin, Ohio-based Interstate Gas Supply LLC, doing business as IGS Energy. The financial terms of the deal, which was finalized on July 31, were not disclosed. HomeServe said the acquisition "marks a significant step in HomeServe's mission" to expand its customer base across North America. Manchester provides repair service plans to IGS Energy's residential retail energy customers, providing homeowners with repair coverage for plumbing, electric, HVAC and other household appliances and systems. As a result of the deal, HomeServe said it has obtained about 113,000 repair service plans that are in place with IGS Energy residential customers in Georgia, Illinois, Indiana, Kentucky, Maryland, Massachusetts, Michigan, Ohio, Pennsylvania, South Carolina and Texas. HomeServe also acquired service plans offered through Citizens Energy Group in Indianapolis under the UtilityShield brand and SCANA Energy in Georgia under the SCANA Home Warranty brand. HomeServe has more than 4.5 million customers across North America.
Clark County commissioners have partnered with Dublin-based IGS Energy and sent opt-out letters to eligible residents earlier this month.
Anthony joined IGS Energy in 2018 as a member of its claims team, supporting its home warranty customers.
Thanks to a new integration partnership with IGS Energy, solar sales platform Enerflo is now offering a fully managed lease option for residential solar via Sales Core.