Patient Services Assistant

Position Title: Patient Service Assistant
Reports to: Dialysis Clinic Manager
PRIMARY PURPOSE OF THE ROLE
• To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect
patient care.
• Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working
towards their achievement.
KEY RESPONSIBILITIES
Key Responsibilities:
• Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
• Ensures cleanliness and neatness of patient’s environment and stock room
• Ensures cleaning of the Isolation rooms is done when required.
• Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
• Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal
ordering
• Serves, distributes and collects patient / visitors’ meals and refreshments
• Arranges patient transport from Dialysis treatment
• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic
• Monitors consumable stores and orders stock as required
• Confirms delivery of stock, checks inventory and documentation
• Performs stocktake when requested
• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
• Orders and pack away linen
• Assist in the collection of blood samples by pathology lab, help spin blood before collection
• Participates in Quality Improvements activities as required by the Dialysis Clinic Manager
• Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for
visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
• Engages in internal and external in-service activities to enhance / maintain skills and knowledge.
Competencies (attitude, skills, typical qualifications & experience)
Essential:
• Demonstrated organizational and problem-solving skills combined with the ability to work in a self-directed manner
• Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
• Knowledge of Work Health and Safety as it relates to the role within the facility
• Understanding of the Quality improvement process and risk management obligations
• Demonstrated skills in food preparation and presentation
• Basic office skills, including filing and answering telephone enquiries
• Previous experience in patient assistant role
• Basic computer literacy.
Desirable:
• Completion of a Patient Service Assistant Certificate or equivalent qualification
• Demonstrated commitment to quality improvement initiatives.
• Effective communication skills, both written and verbal
• Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
• Team player
Last Review By Whom Next Review Version Location
26-06-2025 Sharleen Smith – HR
Coordinator
26-06-2029 V4 Fresenius Medical Care Intranet –
Region – Aust & NZ / ANZ HR
Other Details
Notes :
• The above specification is designed to be comprehensive; however, there will be times when the Job holder will be
required to undertake tasks that are not covered. Should they be asked to undertake any of these tasks, they should be
given appropriate instructions and assistance by the manager. This document is therefore not intended to limit the job
holder’s task and responsibilities in any way.
• The Job Description is a generic definition of the job functions, its role and tasks and a relative position
• within the organization.
• The process of definition has to be primarily undertaken by the Director of Nursing in consultation with the HR
Department.
• This form will be used to advise new employees on their role. It will also be used for Performance Review purposes.
• The Job descriptions will assist in relative assessment of roles across the Company.
• Matching individual employee profiles with Job Description will assist in establishing training needs and potential for
growth and therefore assist in HR development
• This is a description of the key result areas for this role at this moment in time, and as our organisation grows and
changes, and as the incumbent develops in the role, the key result areas will also change and develop.