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Full-Time

Client Relationship Specialist

Posted on 6/9/2024

SpotHero

SpotHero

201-500 employees

AI-powered digital parking reservation platform

AI & Machine Learning

Junior

Chicago, IL, USA

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Communications
Salesforce
Requirements
  • Bachelor's Degree or equivalent experience
  • 1-2 years experience in communications, research, and/or account management
  • Efficient and highly skilled in Google suite and/or Microsoft Office
  • Salesforce or other CRM software experience is preferred but not required
  • Ability to maintain a high level of accuracy
  • Manage daily tasks alongside competing priorities
  • Experience working in an office environment
Responsibilities
  • Provide heroic account management to partners
  • Assist with supporting largest accounts
  • Interact with operator partners via phone support and email
  • Become a product expert
  • Maintain service levels and respond to inquiries
  • Tackle ad hoc projects
  • Identify process improvement opportunities
  • Secure and safeguard data
  • Consult with partners on optimization opportunities
  • Attend client meetings and events

SpotHero offers a digital parking platform for booking spots across North America, including event and airport parking, utilizing AI-powered dynamic pricing through SpotHero IQ for data-driven decisions.

Company Stage

Series D

Total Funding

$117.5M

Headquarters

Chicago, Illinois

Founded

2011

Growth & Insights
Headcount

6 month growth

7%

1 year growth

1%

2 year growth

6%
INACTIVE