Technology Support Administrator

Are you passionate about revolutionizing technical and healthcare education? Do you thrive in a dynamic, forward-thinking environment where your work drives real change? If so, we welcome YOU to join our team as the Technology Support Administrator!

We are seeking a technically adept professional capable of tackling intricate issues escalated to advanced support levels, offering a stimulating and fulfilling work environment. The Technology Support Administrator is responsible for providing customer-centric support to end-users. This position will work closely with campus leaders and the Home Office IT leadership team to help develop and execute IT projects and initiatives that align with organizational business strategy.

What We Offer:
• $34 - $36 per hour depending on experience

• FREE UTI or Concorde Tuition for you AND your Immediate Family
• Medical/Dental/Vision/Life Ins/STD & LTD Ins
• 401K, Paid Holidays, Paid Time Off
• Paid Parental Leave
• Pet Insurance

• ON-SITE work environment, with up to 5% travel

Technical Expertise and Infrastructure Management

• Analyzes, implements, modifies, tests, and maintains local site hardware, software, and machine operating systems.

• Understands and performs analysis, troubleshooting, and repair of LAN and WAN infrastructure, including on-site servers, WAPs, switches, routers, etc., escalating to Tier 3 support teams when necessary.

• Responsible for the execution of campus infrastructure maintenance and upgrades in conjunction with Tier 3, ensuring minimal impact to business operations.

• Leads and implements pivotal projects that drive business growth and innovation, such as new program launches, system upgrades, and software deployments, in close alignment with organizational goals.

• Responsible for the management of all site IT assets, including receiving and disposing of technology-related equipment.

Incident Management, Troubleshooting, and Documentation

• Accurately tracks and routes escalated incident and request tickets, providing thorough documentation of troubleshooting, history, and resolution, within established Service Level Agreements.

• Analyzes user requests and evaluates multiple potential solutions to determine the best course of action and/or technology solution, delivering successful outcomes.

• Accurately documents analysis, testing, and modification of computer systems and programs through creating and updating knowledge base articles and SharePoint team site information.

Collaboration, Training, and IT Strategy Development

• Develops best practices using applied technical knowledge and comprehension of business operations.

• Helps determine needs and develops the IT budget in partnership with site management and the Regional IT Director.

• As a technical expert, provides advice and guidance to campus management to ensure the successful execution of campus initiatives.

• Provides general end-user training and documentation.

• Responsible for timely response and resolution of campus outages after business hours to prevent critical impact to business operations.

Education / Experience

• High School diploma/GED required.
• 3-5 years of IT support experience or equivalent experience required.
• 5+ years of deskside support preferred.
• A+ certification preferred.
• MCSE preferred.

Effective Communication and Decision-Making Skills

• Excellent interpersonal and professional communication, both verbal and written.

• Proven ability to use good judgment, problem-solving, and decision-making skills.

• Demonstrated commitment to upholding confidentiality and professional standards.

• Demonstrated ability to thrive in a fast-paced, constantly changing environment.

• Ability to make informed recommendations that may deviate from or are outside of established procedures, if needed, to resolve issues.

Technical Expertise and Troubleshooting Proficiency

• Extensive knowledge of Microsoft Office and Microsoft Operating Systems.

• Intermediate knowledge of Active Directory and Citrix remote user support.

• Excellent linear troubleshooting skills.

• Intermediate knowledge of networking technology and concepts.

• Proven ability to gain, understand, and apply knowledge from technical manuals and SOPs.

Organizational and Strategic IT Asset Management

• Strong, proven organizational skills, including multi-tasking and time management.

• Using independent judgment, ability to determine the need for replacement of IT assets based on the area of greatest need.

About Us:
It’s all about the reputation. 55+ years of experience, trusted by 35+ industry leading brands, 16 campuses, 5 technical schools. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!