Senior Workday Techno-Functional Expert

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
CVS Health is looking for a Sr. Workday Technical-Functional Expert (with Payroll and Absence expertise) to join our Human Resources Technology team. We’re seeking an experienced and motivated individual who is ready to take on the challenge of supporting HR and Payroll business operations by providing optimal and scalable technology solutions. This person will be an integral part of a team responsible for ensuring Workday Payroll product meets the needs of CVS Health’s Payroll, Legal and Human Resources business partners and stakeholders. The ideal candidate will possess a combination of functional and technical expertise, as well as a demonstrated ability to work collaboratively with both technical and non-technical partners.  You will provide integral support to the Human Resources and Payroll organizations for their technology needs collaborating with HR Business Partners, COEs and HR Shared Services across all business segments. You will establish cross-functional relationships throughout HR Technology and Human Resources to ensure solutions and initiatives are effectively designed and implemented.Work with dedication and motivation to support the goal of paying all the employees accurately on time, every time.
 

Primary Responsibilities include:

• Collaborating with business and technical partners to support the Workday Core HCM and Payroll functional areas and roadmap, including the established list of global priorities.
• Understanding the needs of the business and evaluates Workday capabilities through research and testing.
• Maintaining clear and up to date list of key deliverables and timelines, developing plans to achieve those targets and proactively communicating progress to a variety of stakeholders.
• Ensuring that the delivered product meets or exceeds the business' needs and business objectives.
• Supporting enhancements, project requests and defects. Providing optimal and timely solutions.
• Gathering requirements, business process optimization, fit-gap analysis, functional design, configuration and testing. Generating necessary documentation in each stage.
• Anticipating the needs of the business, drawing on experience when providing recommendations.
• Liaising with the systems lead and workstream leads to provide expert guidance and recommendations. Ensuring timely delivery on KTLO and fixes, adhering to department service level agreements with business users.
• Partnering with workstream and HR Tech leadership on escalations and cross-functional impact, serving as a point of contact on follow up and resolution.
• Collaborating with key cross-functional partners to maintain transparency, consistency in delivery, and set expectations.
• Actively participating in Workday's semi-annual release process, engaging with release team on cross-functional initiatives and liaising with Business Leads on critical impacts and upcoming enhancement opportunities. Supporting regression testing and guide regression testing teams.
• Awareness of new and planned Workday functionality, actively engaging with the Workday Community to prepare and communicate changes that could impact business.
• Leading the translation of business requirements to technical solutions and creating appropriate timelines.
• Being responsible for fit-gap analysis, functional design, configuring the application, user acceptance testing and maintenance of the software solution.
• Maintaining up to date documentation in tracking tools.
• Actively consulting with the enterprise HR teams and business units on requirements gathering, testing, training, change management and release. Creating job aids and other training content.
• Performing and supporting user acceptance testing and creating necessary documentation including test plans, test scenarios, test cases and test results.
• Ensuring adherence to industry best practice, actively engaging with Workday Community on future releases. Encouraging product innovation and alternative ways of approaching business.

• Developing project plans designed to address customer needs and available team resources.
• Partnering with Product Manager to review the current HR and Payroll Technology stack and solidify the future roadmap.
• Integrating relevant data and information and applying the findings to positively impact the Workday strategy and share key insights and actions based on data and metrics.
• Challenging partners to think differently regarding HR and Payroll business processes and operational issues act as a thought partner and model creative problem-solving to impact business decisions.
• Generating reports and analytics to support various business needs.

Required Qualifications

• 8+ years' experience in HR Technology, or other related capacity.
• 5+ years Payroll experience or equivalent in similar field.
• 5+ years' experience with Workday Payroll with strong experience in configuring Core HCM, Core Compensation and Payroll product areas.
• 5+ years' experience configuring and debugging Business Processes and building solutions in Workday.
• 5+ years' experience developing and sustaining relationships with business partners and stakeholders, optimizing their business processes.
• 3+ years' experience in HR technology, understanding the landscape, including cloud computing and mobile technologies.
• 3+ years' experience working with business partners gathering requirements, performing fit gap analysis, designing solutions, creating functional designs, configuring Workday application, performing user acceptance testing, and maintaining the health of the product; creating necessary documentation in each phase.
• 3+ years' experience taking ownership of Product area and being responsible for the health of the product.
• 3+ years' experience collaborating with SaaS vendors, providing timely resolution for defects.
• 3+ years' experience generating reports for analysis, conducting data auditing and supporting requests from various business teams.
• 2+ years' experience mentoring and training members in the team.

Preferred Qualifications

• Experience supporting HR and Payroll systems for large organizations with non-exempt employees.
• Experience working in other Workday areas including Absence Management.
• Strong organizational, analytical, time management, and problem-solving skills.
• Project Management experience.
• Experience with change management and communications.
• A strong customer service orientation.
• The ability to work effectively in a team environment while managing multiple tasks.
• Excellent written and verbal communication skills.
• Strong work ethic, a self-starter, and able to be highly productive in a dynamic, collaborative environment.

Education

• Bachelor’s Degree Required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$83,430.00 - $222,480.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 12/22/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.