Full-Time
Lead Customer Journey Manager
FX E-Trading
Updated on 8/1/2026
Lloyds Bank
5,001-10,000 employees
Retail and commercial banking services
No salary listed
London, UK
Hybrid
Three days per week or 60% of working time may be remote; at least two days per week or 40% must be spent at an office site.
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- Significant experience working within FX electronic trading environments, with exposure to platforms such as SmartTrade, Barracuda, Murex or similar technologies.
- Strong understanding of FX products and derivatives, including pricing, execution and trade lifecycle management.
- Strong SQL querying and data analysis skills, with the ability to investigate trading activity, diagnose issues and generate insights from large datasets.
- Ability to work hands-on with trading workflows, platform configuration, product detail and data analysis.
- Experience working in a front-office Markets environment alongside Sales, Trading, Product or Algorithmic Trading teams.
- Experience partnering closely with engineering teams to define, deliver and improve technology-led solutions.
- Strong understanding of risk, controls and conduct requirements within a regulated financial services environment.
- Develop a deep understanding of end-to-end FX electronic-trading customer journeys, from client interaction through to execution and post-trade activity.
- Use customer insight, trading data and market knowledge to identify opportunities to improve client experience, platform performance and business outcomes.
- Partner with Product Owners, Engineers, Sales and Trading teams to prioritise and deliver enhancements across the electronic FX platform.
- Analyse trading workflows, execution data and platform behaviour to identify opportunities for optimisation and growth.
- Contribute directly to solution design, operational improvement and platform evolution through hands-on investigation and problem solving.
- Build and maintain customer journey maps, process models and supporting documentation across complex trading workflows.
- Build alignment across front-office, technology and control functions to deliver customer-focused outcomes.
- Experience configuring or supporting electronic trading platforms and workflows.
- Knowledge of external trading venues and electronic execution ecosystems.
- Experience using analytics, visualisation or artificial intelligence tools to support decision-making.
Lloyds Bank is a major UK financial institution that provides a wide range of banking and financial services for personal and commercial customers. It serves individuals with current and savings accounts, mortgages, loans, credit cards, and investment products, and helps businesses with business loans, commercial mortgages, and other financial solutions. The bank earns most of its money from net interest income, the gap between interest on loans and deposits, and also collects fees for services such as overdrafts, international payments, and wealth management. Compared with competitors, it combines a large, established retail and commercial banking footprint in the UK with diversified income streams and a broad product set that supports both individuals and businesses. Its goal is to reliably deliver everyday banking, lending, and financial services to UK customers while maintaining profitability and supporting the needs of UK households and businesses.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
1765
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Simplify's Take
What believers are saying
- Lloyds blocked over £1bn fraud in 2025 after committing £100m to new prevention technology.
- Lloyds doubled its £20m revolving credit support to £40m for Westward Housing Group's affordable homes.
- Happy Plants expanded capacity by 30% using Lloyds funding for a new five-acre outdoor growing space.
What critics are saying
- Lloyds faces 60–80% probability of high reputational damage from 79 branch closures eroding older customer trust by 2027.
- Lloyds risks 50–70% probability of losing high-street market share as 250 UK branches shut, favoring digital rivals like Monzo.
- Lloyds faces 40–60% probability of systemic fraud surge overwhelming Scam Check despite £100m investment, given 68% Meta scam origin rate.
What makes Lloyds Bank unique
- Lloyds launched Scam Check, an AI tool that blocks Meta platform shopping scams before money leaves.
- Lloyds joined Integral's global liquidity network in July 2026, strengthening institutional FX for corporate clients.
- Lloyds finances major renewable projects like Bute Energy's 94MW Twyn Hywel wind farm operational by 2027.
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Benefits
401(k) Retirement Plan
Performance Bonus
Employee Stock Purchase Plan
Paid Vacation
Wellness Program
Parental Leave
Flexible Work Hours
Company News
Supermarket Income REIT has secured a £445 million debt refinancing to lower borrowing costs and extend average debt maturity. The new facilities comprise a £375 million syndicate and £70 million bilateral arrangement, replacing all existing unsecured loan facilities maturing over the next two years. The refinancing includes four facilities ranging from three to five years, all with two one-year extension options. The average margin across facilities is 1.18% above the Sterling Overnight Index Average, delivering annual interest cost savings of approximately £300,000. The REIT has added Lloyds Bank and ABN AMRO as new banking partners whilst retaining relationships with Barclays, HSBC UK, ING and The Royal Bank of Scotland. The refinancing increases the group's weighted average debt maturity from 2.9 years to 3.8 years.
Lloyds has agreed a new £40 million revolving credit facility (RCF) with Westward Housing Group, doubling its existing £20 million in RCF support for the
Lloyds Bank to shut Accrington branch later this year. Lloyds Bank in Peel Street is set to close (Image: Google) An Accrington Lloyds bank branch is among 79 banks that are set to close across the country. The bank, in Peel Street, is on a long list of either Lloyds or Halifax closures that are expected by the end of the year. Elsewhere in the region, the Blackpool branch in Corporation Street will also be cut as the group has been reducing its number of branches across the UK due to a move to online banking. A closure date has been set for November 3. The decision is another hit to banking in Accrington, with the town losing its NatWest in June 2025. A Lloyds Banking Group spokesperson said: "Customers want the freedom to bank in the way that works for them and we offer more choice and ways to manage money than ever before. "From our leading apps and 24/7 messaging service to local banking options like our Community Bankers, PayPoint and access to all of our Lloyds, Halifax and Bank of Scotland branches, we're giving our customers the flexibility to bank wherever and whenever they need us." A report into the closure on the Lloyds website said that the branch had 641 regular branch users each month. A quarter of these had used other Lloyds branches, 74 per cent had banked online or called the company, and 34 per cent had used the Post Office. The company pointed to the banking hub in Great Harwood as a resource available to customers. In addition, they have said cash access is available at the Halifax, in Union Street, and customers can use the Post Office, in Abbey Street, to do everyday banking.
Two Lloyds bank branches in West Byfleet and Staines are closing, leaving West Byfleet without any bank branches. Residents say this will make in-person banking harder, especially for older people and small businesses. Some are calling for a shared "banking hub" to be created as a replacement. Lloyds says most customers now bank online and can still use Post Offices and other branches for basic services.
Former Lloyd's TSB bank in Flint set to become an apartment. The former Lloyd's TSB bank in Flint. (Image: Google Streetview) Find, save and share Public Notices that affect you in the Wrexham area. A FORMER Flintshire town centre bank will soon become an apartment, after plans were approved. A planning application for that change was first submitted to Flintshire County Council in November of last year. Submitted by Paterson Macaulay & Owens Ltd, the plans sought a proposed change of use and alterations of the former Lloyd's TSB Bank on Trelawny Square in Flint into one residential flat on the ground floor. The plan adds: "The proposals seek to retain the majority of the principal frontage. However, in order to provide appropriate levels of amenity, privacy, and security for future occupants, the design includes setting back the entrance door and raising the sill height of the full-height glazed shopfront. "These alterations will be executed sensitively, with the new sill constructed using matching glazed brick to ensure continuity with the original architectural language. "As part of the overall refurbishment, the existing flat roofs will be upgraded with new insulation to meet current building regulations. New aluminium fascias and soffits will be installed to match those already in place, maintaining material coherence across the building. "In conclusion, the scheme proposes that the bank is converted carefully and sympathetically, ensuring a sustainable future for the structure and therefore the sites viability for years to come, whilst answering a community need for housing." The Lloyd's TSB bank in Flint permanently closed its doors on May 29 of last year. Since then, customers have been using a banking hub in the town centre. The plans to alter the use of the site were officially approved by Flintshire Council on May 21.