Collections Specialist
Posted on 9/1/2023
Sunnova Energy

1,001-5,000 employees

Residential solar power & energy provider
Houston, TX, USA
Experience Level
Desired Skills
Customer Service
Customer Success & Support
  • Minimum of one year of equivalent experience in collecting delinquent accounts
  • Three to five years' experience in a customer service and/or call center setting
  • Intermediate skills with Microsoft Excel, Office, and Teams
  • Bilingual in Spanish
  • Ability to work independently and complete assigned tasks timely
  • Intermediate analytical and mathematical skills
  • Ability to analyze and make decisions using available data
  • Monitor assigned past due inventory. Contact customers and analyze account information to determine what action should be taken
  • Provide research on customer accounts to other work groups or customers as needed
  • Establish payment arrangements consistent with Sunnova policy to help customers resolve outstanding balances
  • Handle inbound customer telephone calls and provide resolution to these calls to prevent escalations
  • Request updates on outstanding cases, enter new cases, or comment on existing cases as needed for the situation
  • Perform account maintenance including accurate note taking, updating demographics, removing bad phone numbers, etc
  • Demonstrate a good customer service approach with the use of soft skills to ensure that we are keeping our delinquent accounts down while simultaneously providing a positive customer experience
  • Perform other functions as assigned
Desired Qualifications
  • Previous experience in the utility industry
  • Previous experience in a B2C retail environment