Office Administrator and Escrow

Position Overview:

The Office Administrator serves as the first point of contact for visitors and plays a vital role in keeping daily office operations running smoothly. This position balances front desk reception, administrative support, and barista services for the beverage bar, ensuring a professional, welcoming, and well-organized office environment. Success in this role requires exceptional customer service, strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced setting. 

Key Responsibilities:

• Serve as the primary front‑desk contact by answering, screening, and routing incoming calls; assist callers as appropriate and take accurate messages. 
• Greet customers and visitors professionally and ensure a welcoming, service‑focused office experience. 
• Receive, accept, and process Earnest Money and other payments in compliance with company policies and established cash‑handling procedures, ensuring accuracy, confidentiality, and proper documentation. 
• Prepare daily deposits and ensure timely and secure delivery to the bank following company controls. 
• Maintain a clean, orderly, and professional office environment, including transaction rooms and common areas. 
• Barista duties to include offering, preparing and serving a variety of offered beverages. 
• Order, receive, inventory, and organize office supplies to support uninterrupted office operations. 
• Coordinate routine maintenance and service for office equipment and facilities. 
• Review and route to accounting office‑related invoices; collaborate with vendors to resolve discrepancies. 
• Provide administrative support, including correspondence preparation, light data entry, and mail management. 
• Identify and resolve routine office operational issues independently or escalate appropriately. 
• Interact and communicate in a professional and effective manner with all levels of team members, leadership, customers, and external partners. 
• Performs other functions as necessary or as assigned. 

Required Qualifications: 

• Three to five years of experience in an office or administrative environment. 
• Professional and pleasant phone manner. 
• Strong computer proficiency, including Microsoft Word, Excel, Outlook, and internet-based applications. 
• Ability to work independently while also collaborating effectively in a team environment. 
• Excellent written and verbal communication skills, with strong attention to detail and proofreading ability. 
• Demonstrated ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment. 
• Strong organizational and time-management skills. 
• Proficiency in word processing, email communication, and data entry. 
• Self-motivated, dependable, and capable of completing projects independently.

Preferred Qualifications: 

• Prior experience serving as a front desk receptionist or primary point of contact in a professional office.

• Ability to adapt quickly in a fast-paced or deadline-driven environment.

Work Environment and Physical Requirements:

The physical demands described herein are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. The role is performed in an indoor office environment and requires extended periods of sitting and computer use; regular verbal and written communication; and frequent standing, walking, bending, reaching, and lifting of materials up to 25 pounds.

Why TitleOne:

At TitleOne, we believe there is a difference. Our team delivers confidence and peace of mind through trusted expertise, innovative tools, and a strong commitment to the communities we serve. We support our team members with meaningful work, opportunities for growth, and a collaborative, people‑first culture.

Benefits include: 

• Medical, Dental, and Vision Insurance

• 401(k) with Company Match

• Paid Time Off, Holidays, and Sick Leave

• Short- and Long-Term Disability and Life Insurance

• Paid Family and Parental Leave

• Employee Assistance Program (EAP) and Wellness Incentives