Full-Time

Named Support Manager

Confirmed live in the last 24 hours

Agiloft

Agiloft

201-500 employees

Enterprise software for contract lifecycle management

Enterprise Software
AI & Machine Learning

Senior

Remote in USA

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Salesforce
Requirements
  • 5+ years of Customer Support, Technical Support, or Customer Success management experience for an enterprise support organization
  • Expertise in customer experience with a proven record of developing customer-facing strategies to drive customer satisfaction and retention
  • A customer-centric mentality, the ability to empathize, prioritize, and drive resolution for customer issues
  • Proficiency in business process innovation and improvement
  • Experience in successfully building and leading diverse teams
  • Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program.
  • Excellent trouble-shooting and analytical skills, desire to solve problems and make things work.
  • Excellent written and verbal English communication skills.
  • Ability to manage multiple tasks and set appropriate priorities.
Responsibilities
  • Establish best practices for the Named Support team to follow which result in reliably elevated support experiences
  • Assist with individual issues – including documenting issues, filing and following up on customer problem tickets.
  • Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
  • Follow all ticket SLA and notation departmental guidelines
  • Become knowledgeable about Agiloft and products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel and Salesforce
  • Have regular meetings with team members to provide coaching & mentoring
  • Assist in hiring, onboarding, coaching and performance managing your team
  • Document development feedback for the team for use in year-end reviews
  • Assist Director of Customer Support with other duties, as assigned

Agiloft provides enterprise software focused on Contract and Commerce Lifecycle Management (CCLM), helping businesses manage contracts from creation to renewal. Their software is adaptable and can be deployed quickly, allowing companies to customize it to their needs without extensive coding. This means businesses can start using the software in weeks instead of months and can easily adjust it as their requirements change. Agiloft serves a variety of clients, including small and medium-sized businesses, U.S. government agencies, and Fortune 100 companies, operating on a subscription-based model for their software as a service (SaaS). They also offer implementation and customization services, backed by an unconditional guarantee on their software and implementation costs, which sets them apart from competitors. Agiloft aims to provide effective contract management solutions while ensuring high customer satisfaction, as evidenced by their recognition in industry awards and reports.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$43.8M

Headquarters

Redwood City, California

Founded

1991

Growth & Insights
Headcount

6 month growth

6%

1 year growth

9%

2 year growth

20%
Simplify Jobs

Simplify's Take

What believers are saying

  • KKR's majority stake acquisition provides strong financial backing for growth and expansion.
  • Agiloft's GenAI Prompt Lab enhances contract management with advanced AI capabilities.
  • Partnership with Kroll enhances credibility and access to a broader legal client base.

What critics are saying

  • Increased competition from DocuSign and Ironclad may pressure market share and pricing.
  • Potential IPO could lead to investor pressure for short-term financial results.
  • International expansion exposes Agiloft to geopolitical risks and regulatory challenges.

What makes Agiloft unique

  • Agiloft's no-code platform allows rapid deployment and customization without extensive coding.
  • Their AI-driven contract management improves efficiency for legal, procurement, and sales operations.
  • Agiloft offers an unconditional guarantee on software and implementation, unique in the industry.

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