Facebook pixel

Customer Success Representative
Utah
Confirmed live in the last 24 hours
Locations
Draper, UT, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • The shift is Monday through Friday 9:00 AM - 5:30 PM (MST) with weekends and Holidays off. Lunches will typically be taken from 12:30pm-01:00pm along with two dedicated breaks
  • This role is located in our Draper UT location
  • A passion for providing excellent service to customers via phone, chat, and email. A strong desire to build rapport with the customer through your best in class active listening
  • A proven ability to direct the customer efficiently to the proper resolution for their issue
  • An expertise at multitasking and moving between computer programs while holding a seamless conversation with the customer
  • You are consistent and reliable with attendance and aspire to improve performance constantly
  • A history of providing essential feedback regarding escalation trends, opportunities, challenges, productivity, and process improvement
  • Eager to learn Nav policies, procedures, and systems quickly with the support from a knowledgeable team of peers and leaders
  • Basic computer operating skills. Intermediate skills in Microsoft Office (Outlook, Word, Excel)
  • Someone who is mission driven and loves having an impact in the lives of others
  • Motivated, self starter looking to “hit the ground running”. You eat fast-paced environments for breakfast
  • An active listener who empathizes and truly wants to understand our customers needs
  • You're excited by change when it means we are continuously improving and meeting the changing needs of our customers
  • A high-energy multitasker with exceptional organizational skills
Responsibilities
  • We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals
  • We practice straight talk and listen generously to each other with empathy. We value different opinions and point of views. We ensure that we connect outside as well as inside to learn from others and inspire each other
  • We hold ourselves accountable for delivering results. We choose to not to be a victim of circumstance. We make decisions & take responsibility so that we can act & support each other, rather than adopting defensive, and “finger pointing” behaviors
  • As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching
Nav Technologies

51-200 employees