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Full-Time

Technical Account Manager

Posted on 4/18/2024

Teleport

Teleport

51-200 employees

Secure access platform for infrastructure resources

Compensation Overview

$134.4k - $240kAnnually

Mid

Remote in USA

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Microsoft Azure
Sales
Communications
AWS
Google Cloud Platform
Requirements
  • 4+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
  • Linux administration skills
  • Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus!
  • A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus!
  • Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC
  • Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise
  • Outstanding soft skills, excellent verbal and written communication skills
  • Project management experience and the ability to handle multiple clients simultaneously
  • Strong organizational skills
Responsibilities
  • Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization
  • Document the customer's business goals and challenges to align Teleport to provide the most value possible
  • Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and internal professional services engineers staying up to date on the latest solutions
  • Provide technical guidance and support to assigned clients, supplementing our traditional support offering
  • Provocatively steer around technical issues and serve as a central point of contact during any critical technical escalations both for the customer and internally in a timely manner
  • Manage the implementation of Teleport solutions to monitor timelines and keep key stakeholders informed
  • Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities
  • Collaborate with Sales and Product to provide valuable feedback for product improvement
  • Support our broader Teleport customer base seeking new solutions and best practice recommendations

At Teleport, employees can thrive in an environment where security and efficiency are paramount. The company streamlines DevSecOps processes by consolidating connectivity, authentication, authorization, and audit into a unified platform, significantly enhancing productivity. Teleport's emphasis on cutting-edge access solutions, including biometric verification and machine identity for secure access to a wide range of infrastructure resources, positions it as a leader in the security sector, making it an attractive workplace for innovative professionals.

Company Stage

Series C

Total Funding

$169.4M

Headquarters

Oakland, California

Founded

2015

Growth & Insights
Headcount

6 month growth

3%

1 year growth

0%

2 year growth

-29%

Benefits

Health coverage

Sick leave & vacation

Profession development

Equity

401k

Home office stipend

Internet & cell phone allowance

Commuter benefits

INACTIVE