Product Transformation Leader

The Role

We are seeking a visionary Product Transformation Leader to drive the evolution of our products, emphasizing AI integration to optimize payment operations, supplier enablement, and customer experience. This role will lead the ongoing growth and efficient scaling of a closed-loop payments network while delivering efficiencies across rescind and refund processes, supplier relationship optimization, billing, and monthly reconcilement. The ideal candidate combines strategic thinking, AI expertise, and a deep understanding of payment ecosystems.

How you’ll contribute

Product Strategy and Vision

• Define and execute a transformative roadmap to integrate AI into payment operations, supplier enablement, and reconciliation processes.
• Develop innovative strategies for supporting a closed-loop payments network, enhancing transaction efficiency and transparency.
• Align product transformation initiatives with organizational goals and industry trends.

Leadership and Collaboration:

• Lead cross-functional teams, including product managers, data scientists, engineers, and payment operations experts, to drive AI-powered product innovation.
• Foster collaboration between supplier enablement, billing, and payment operations teams to ensure seamless integration and optimization.
• Act as a thought leader in payments innovation and supplier relationship management.

Operational Efficiency and Process Optimization:

• Implement AI-driven solutions to streamline rescinding and refund processes, reducing friction and improving customer satisfaction.
• Drive automation and AI enhancements for billing and monthly reconcilement of debits to ensure accuracy and efficiency.
• Develop tools and insights to support a Relationship Optimization Center focused on improving supplier engagement and enablement.

Customer and Market Focus:

• Collaborate with customers, suppliers, and stakeholders to identify pain points and opportunities for AI-driven improvements in payment operations.
• Support the positioning of AI-enabled products to maximize value across all aspects of the payments lifecycle.
• Continuously gather and apply feedback to refine and enhance product functionality
• Develop and enforce governance frameworks for ethical AI adoption in payments, ensuring data security, privacy, and regulatory compliance.
• Monitor the impacts of AI on payment operations to mitigate risks and maintain trust across the ecosystem.

Governance and Ethical AI:

• Develop and enforce governance frameworks for ethical AI adoption in payments, ensuring data security, privacy, and regulatory compliance.
• Monitor the impacts of AI on payment operations to mitigate risks and maintain trust across the ecosystem.

If you have the attributes, skills, and experience listed below, we want to hear from you.

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field; a master’s or MBA is preferred.
• 10+ years of experience in product management or leadership roles, with at least 3 years focused on payments ecosystems, supplier enablement, or AI-driven transformations.
• Proven track record of implementing scalable AI solutions in billing, reconciliation, and operations.
• Familiarity with payment network infrastructures and supplier relationship optimization.:
• Strong understanding of AI/ML principles and their application in payments and supplier enablement.
• Expertise in managing billing, reconcilement, and closed-loop payment processes.
• Exceptional communication, leadership, and stakeholder management skills.
• Analytical mindset with a focus on metrics-driven decision-making.
• Experience with SaaS payment platforms, fintech, or B2B payment ecosystems.
• Certifications in AI/ML frameworks and financial systems.
• Familiarity with advanced supplier enablement tools and frameworks.

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