Systems Analyst

Are you ready to take your analytical skills to the next level? 

Our work touches the lives of millions of people. WTW Outsourcing Business is dedicated to helping our clients deliver excellent experience to the members of their pension schemes. Join us at Outsourcing Business as a Systems Analyst in our innovativeTechnology team. Reporting to the Systems Analyst Lead, you’ll be part of a vibrant, collaborative group that thrives on solving complex challenges and delivering impactful solutions.

In this role, you’ll be at the heart of both product innovation and client-specific projects—translating business needs into smart, scalable solutions. You’ll work closely with business analysts and stakeholders to shape well-defined requirements, craft logical design models with our architects, and collaborate with developers to bring high-level solutions to life.

You’ll also have the opportunity to present your ideas directly to stakeholders, influence decision-making, and see your work make a real difference. Along the way, you’ll continue to sharpen your functional expertise, deepen your pensions knowledge, and explore cross-functional skills that will elevate your career.

If you're someone who loves ownership, thrives in a fast-paced environment, and enjoys turning ideas into action—this is your moment.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid”(#LI-Hybrid) is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

The Role

• Liaise with business analysts and/or other stakeholders as appropriate to ensure that requirements are well defined and understood to formulate a high-level solution.
• Produce logical design models where appropriate in conjunction with Lead Systems Analyst and Functional Architects.
• Work closely with technical developers to produce a high-level solution and document it such that it is possible to walk through with the end users/stakeholders and the development team.
• Convincing and presenting proposals by way of high-level solutions to end users and/or stakeholders.
• Perform business process modelling to appropriate levels of detail.
• Able to produce and present detailed technical specification to the build teams.
• Work closely with testers to help define and drive the acceptance testing.
• Maintain system documentation to ensure completeness.
• Works closely with the development colleagues during the build phase of new initiatives.
• Work in a collaborative manner within a high-pressure environment to develop key relationships.
• Understand and embody the Product vision and business needs for a successful, low-defect, on-time product release.
• Manage risks and issues and escalate as necessary.
• Understand the Product vision and business needs for a successful, low-defect, on-time product release.
• Actively serve as a champion of quality for their project team and helps support the SA Community of Practice, knowledge sharing sessions, lunch & learn, brown bag sessions, and other learning sessions.
• Manages the design phase of proposed new initiatives in a timely fashion. Accurately reports progress into the TMO function.
• Constant pursuit of improving team velocity and efficiency, allowing effective release planning and diagnostics for the team.
• Helps team members self-organize and apply cross-functional competencies to create high-value products.
• Pursues continual growth related to the business domain within the respective line of business.
• Embraces and continuously improves analysis knowledge and skills.
• Advocates improving quality during all stages of software development.
• Continually developing functional skills, building on pensions knowledge while exploring cross-functional skills.

The Requirements

• Experience in development and support of Financial Services Applications is essential.
• Relevant experience as a Systems Analyst on large projects within the pensions industry.
• Able to grasp new concepts quickly, demonstrating understanding of the implications of technical issues on business requirements and / or operations, and ability to work independently and as a member of the team.
• Skilled at producing application and business requirements.
• Strong analytical skills with good data analysis experience.
• Strong business/client engagement skills.
• Excellent working knowledge of Relational Databases (to include having SQL Skills).
• Subject matter expert in Insurance and/or Pensions Administration Systems. The candidate must have strong technical skills in producing solution documentation to include database design.
• Ability to influence, network and collaborate with stakeholders.
• Keen to achieve personal success, success for the organisation and successful results for clients.  This means continuously working to improve skills and knowledge and having a positive attitude towards change and organisational development.
• Self-motivated with the ability to prioritise, meet deadlines, and manage changing priorities. Prepared to put in the extra effort when needed to meet challenging targets.
• You will need to demonstrate a ‘can do’ attitude, overcoming problems as they arise and maintaining high levels of performance when dealing with difficult and challenging work.
• Recognise the importance of adhering to quality standards and work procedures to maintain the integrity of the systems under test.
• Ideally to be familiar with web architecture plus web services.
• Convincing at presenting proposals by way of high-level solutions to end users and/or stakeholders.
• Team player; able to build stakeholder and team relationships, works with minimal supervision.
• Ability to create an environment that encourages professional development.
• Ability to build strong working relationships, with IT and business managers.
• Ability to influence, network and collaborate with stakeholders.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected].

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