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Manager – Enterprise Customer Success
Posted on 12/9/2022
INACTIVE
Locations
Phoenix, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Sales
PowerPoint/Keynote/Slides
Communications
Requirements
  • 3-5 years of Management experience in Enterprise Customer Success, Account Management, or Sales required OR internal candidates in a senior level role with agency leadership experience
  • Demonstrated experience in developing successful customer success management teams through enthusiastic leadership and motivational skills required
  • Skilled in all aspects of the customer lifecycle from on-boarding to renewal, with strong client positioning and presentation skills
  • Demonstrated experience analyzing employee and client performance data to optimize output and create meaningful change to drive positive results
  • Easily builds rapport and establishes relationships with customers and colleagues
  • Working knowledge of Microsoft Office (Excel, Powerpoint) and Google Suite products (Gmail, Slides, Sheets, Drive, etc)
  • Empathy and the ability to lead by example
  • Diplomacy and strong cross-team collaboration skills
  • Organized and reliable
  • Strong drive and passion to achieve goals
  • Excellent verbal and written communication skills
Responsibilities
  • Lead a team of Enterprise Customer Success Managers who own the post-sales component of the customer lifecycle
  • Build & maintain customer onboarding, campaign optimization, and renewal playbooks to set the team up for success and provide a consistent client experience
  • Develop customer onboarding and campaign optimization expertise across the team
  • Work with the team to help them meet or exceed their/your Enterprise customer retention and revenue targets
  • Ideate and execute improvements to CSM processes to achieve customer onboarding, retention, and growth goals
  • Provide weekly reporting on the progress of your team; keep an open line of communication to senior management
  • Conduct weekly coaching sessions with team members to affect positive change and retain top performers
  • Work closely with sales management peers within your department and across the company to ensure alignment and optimal efficiency between teams
  • Collaborate with the Product department to advocate for tools and enhancements that increase productivity and improve customer success
  • Coach your team on presenting the value of performance results through story-telling with data
  • Excel at people management: set clear expectations, review progress, provide feedback and guidance, hold people accountable
  • Partner closely with senior leadership to drive change management across the business
Desired Qualifications
  • Digital advertising and/or recruitment advertising experience
  • Prior experience scaling organizations and teams
ZipRecruiter

1,001-5,000 employees

Online employment marketplace
Company Overview
ZipRecruiter’s mission is to actively connect people to their next great opportunity with their online job marketplace that connects millions of employers and job seekers. The company utilizes sophisticated AI-matching technology to analyze billions of user interactions to further improve their job search experience and also help businesses find the right candidates.
Benefits
  • Competitive Compensation
  • Health, Dental & Pet Insurance
  • Flexible Time Off
  • Generous Parental Leave
  • Volunteer Program
Company Core Values
  • Impact
  • Growth
  • Teamwork
  • Innovation