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Customer Success Engineer
Confirmed live in the last 24 hours
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
  • Experience in a technical position working with federal government agencies/contractors
  • A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
  • Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
  • Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
  • Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
  • Quick learner with good technical and problem-solving skills
  • Willingness to travel as needed (up to 25%)
Responsibilities
  • Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
  • Become the trusted Cribl expert as customers build out observability pipelines to transform data in their organization
  • Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
  • Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
  • Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data
  • Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
  • Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer
  • Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
Desired Qualifications
  • Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)
  • Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat
  • Working knowledge of major cloud providers (AWS, Azure, GCP)
  • Good jokes, or maybe better, bad jokes
  • Loves talking to customers and solving problems
  • Experience working remotely
Cribl

201-500 employees

Data analytics tools & storage services
Company Overview
Cribl's mission is to build a solution to make observability viable for any organization, giving our customers visibility and control while maximizing value from existing tools, and consumption pricing that is accessible for all.
Benefits
  • Competitive Salary
  • Stock Options
  • Medical, dental, and vision insurance
  • Flexible spending account (FSA)
  • 401(k) plan offered (US)
  • Parental Leave
  • Professional Development and Career Growth
  • Generous Vacation and Holiday Policy, including 2 Floating Holidays for holidays you observe
  • Employee Resource Groups that reflect our values driven company culture
Company Core Values
  • Customers First, Always - First we help customers. Then everything else.
  • Irreverent, but Serious - We are a serious company with a love for goats and jokes.
  • Curious - We seek to understand problems and the people who have them before taking action.
  • Transparent - Trust is earned when everyone is on the same page.
  • Together - We are collaborative. We are kind. We are open.