Head of Partnerships

About the Role

Uber Eats is looking for an experienced Strategic Account Lead, to manage our largest and most complex account. You will own McD, an iconic and loved brand and the largest single Brand on Uber. This means that even the smallest changes have an enormous impact on our economics, marketplace and Customers.

This role calls for a combination of strategic thinking, relationship and stakeholder management and executional excellence. Given the fast-paced environment, we are looking for a highly adaptable candidate who is able to pivot between long-term strategic initiatives and rapid, tactical actions the next - always showing up with curiosity, humility and strong self and situational awareness.

You will own performance of the account and deliver against objectives which include order growth, marketing and promotional activity and improved operations which drive positive Customer and Merchant experiences. You’ll set the strategy together with McD to achieve both businesses long term objectives, and will lead a small but mighty team to deliver initiatives to achieve it. Initiatives you’ll work on will vary from designing a new promotion to increase the attachment rate of deserts to reducing the time couriers wait for pickup

What you’ll do

• Strategic Thinking & Financial Management - Devise a strategy to achieve mutual goals across Uber and McDonalds, achieving profitable growth and reliability of service for Customers and seamless operations for Franchisees You’ll collaborate with senior leadership to forecast and analyse the key account’s impact on our P&L.
• Partner Management - Own and create an outstanding working relationship with the Brand’s HQ and franchisees, including getting buy-in to new Uber initiatives and collaborating to drive continuous improvements in reliability (e.g., courier wait time) and economics (e.g., pricing negotiations).
• Internal Stakeholder Management - Navigate Uber’s matrixed organisation and gain alignment across teams including Customer Support, Safety, Central Operations, Marketing, Product and Legal to deliver against McD’s priorities.
• Team Leader - You’ll lead a small, but mighty team of 2-3 with individual functional expertise. You’ll coach and mentor them to achieve executional excellence. You’ll be responsible for heir impact, growth and overall experience in Uber Eats.

What you’ll need

• Over 8 years of experience preferably but not limited to consulting, operations, or strategy in a large business. Restaurant and franchising experience is a plus.
• Partner management excellence - You are excellent at building strong and productive relationships across C-suite and day-to-day stakeholders, across HQ and Franchisees. You can leverage relationships and your deep understanding of the Partner’s objectives and motivations, to drive in win-win commercial outcomes, often finding creative solutions in the face of adversity.
• Leadership - You’re a natural leader, confident but humble and can build trust while not shying away from tough conversations.
• Strategic thinking and commercial acumen - You can think strategically, setting a vision for the long term and the approach to achieve it over time. You can manage multiple and often competing objectives, and cut through noise to focus on what matters. You are quick to react, able to adjust your strategy as new learnings come to pass
• Problem solving & operational excellence - A constant appetite and ability to analyse complex situations using a vast range of inputs, drawing simple conclusions and translating them into actionable plans.
• Stakeholder management - Ability to influence teams to secure resources, set-up strong internal engagement models and hold teams accountable to deliver. Proven ability to represent the interests of a Partner internally, balancing both business’s interests
• Team management - Ability to motivate and lead a team behind a common goal, while investing in coaching & development. Can lead by example and demonstrate best practice, while able to empower a team to deliver autonomously

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].