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Client Care Associate
Posted on 5/12/2022
INACTIVE
Locations
American Fork, UT, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
.NET
Sales
Requirements
  • Tenure as a Sr. CSR required
  • Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving and multi-tasking skills required
  • Customer service skills including call de-escalation techniques and a commitment to quality service
  • Self-motivated with the ability to work within a team and independently
  • Ability to quickly identify problems and then take appropriate action to solve including effective communication skills to wide audiences
  • Adapts easily to shifting priorities and challenges
  • Must have punctual, regular and consistent attendance
Responsibilities
  • Provide World Class Client Service to Merchants by supporting the Retention, Merchant Acquiring, and Chat Closure queues
  • Merchant Acquiring interactions consist of billing inquiries, credit card and echeck funding concerns, credit card and echeck limit increases, statement and reconciliation support, and general account updates
  • Educate merchants on the benefits of Authorize.Net and if necessary, negotiate fees, review acquiring options and make offers to save business as applicable
  • Implement account saving techniques and solutions
  • Handle all data extractions requests by phone and case creation to proactively boost merchant loyalty
  • Support loyalty initiatives from Sales department
  • Provide coaching and development to representatives regarding their interactions with merchants
  • Understand the Loyalty and Solution processes and act as a subject matter expert as needed
  • Highly involved in process improvements regarding any procedures regarding the merchant experience or product enhancement, particularly as it pertains to merchant attrition
  • Support Manager with projects specific to their business lanes
  • Associate positions may provide support Monday through Sunday 5:00am-8:00pm
  • Scheduling will be determined upon filling positions
Visa

10,001+ employees

Leading credit card company
Company Overview
Visa's mission is to remove barriers and connect more people to the global economy. The company provides end-to-end financial infrastructure.
Benefits
  • Health Insurance.
  • Life Insurance.
  • Dental Insurance.
  • Disability Insurance.
  • Accidental Death & Dismemberment Insurance.
Company Values
  • Integrity: Doing well by doing right.
  • People: Behind payments are people.
  • Innovation: Pioneering with a purpose.
  • Clients: Keeping clients in focus.
  • Collaboration: Pulling ahead by pulling together.