A Better opportunity:

The Workplace Employee Coordinator will be at the frontline–literally–of the office, greeting employees and guests with a friendly face to optimally represent the Better.com brand to anyone who walks through the door: candidates, investors, VIPs, and of course our employees. Workplace Employee Coordinators must be experienced with hospitality and/or customer service within a fast-paced environment. The role reports to the Workplace Manager of the local branch.

Responsibilities will include:

• Front desk coverage, keeping the area presentable and representative of Better’s brand guidelines while executing regular reception duties
• Guest registration in building and company security systems and greeting at reception
• Respond to both office phone, workplace emails, and tickets–redirecting and/or escalating to the appropriate teams as applicable
• Daily mail and deliveries, keeping mail log up-to-date
• Mail administrative support, including scanning, logging, and filing mail for remote employees in HR, Finance, and other essential functions
• Overseeing daily lunch distribution to employees, operating lunch pick up stations, messaging, and ensuring satisfaction
• Booking conference and meeting rooms, ensuring compliance to office policies and procedures
• Provide support for office events such as team offsites, ERG events, etc.
• Support move-in and move-out operations including final close out of the construction project.
• Support and execute special projects assigned by Workplace Manager, related to workplace service
• Depending on shift scheduling, you will be expected to open and/or close the office in adherence to the standard workplace and event procedures
• Most importantly, developing deep knowledge of our employees and their team’s needs, to continue to build out our community

About You:

• Proven experience in office operations, facilities operations, site operations, or property management leadership role. Customer service experience required.
• Experience in hospitality, multi-unit retail, startups, office management, or related preferred but not required. 
• Bachelor’s Degree or equivalent experience preferred in Business, Project Management, Hospitality, or other related degrees.
• Must have strong verbal and written communication skills, project management, and business operations experience.
• Like challenges, and embraces change in a fast-paced environment.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Organizational skills coupled with attention to detail and follow-up​​
• Must be able to stand, sit, or walk for an extended time able to take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance) 
• Office Mode: This role is designated as ‘Office Mode,’ and requires the employee to work from our office daily, due to regulatory or functional requirements. As such, providing proof of COVID-19 vaccination is required.