Strategic Client Executive

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Strategic Client Executive EHB

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Strategic Client Executive EHB at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

The Strategic Client Executive on our Employee Health & Benefits team plays a key role in delivering advanced client service by resolving claims, billing, and eligibility issues to support clients. They independently manage complex client portfolios, maintaining relationships with HR, Finance, and C-suite leaders, and oversee all deliverables and timelines to ensure accuracy and timeliness. They contribute to the strategic direction of client engagement, collaborating with internal teams, leading staff training, and fostering positive relationships across all client levels. They keep stakeholders informed of updates and work with Consultants to align client strategies with market trends and benchmarking data, including insights from the Mercer Survey. The role involves coordinating with the Client Service Support team to review tasks, monitor progress, and strategize on upcoming projects, as well as guiding support and specialty teams on client data, proposals, and analysis across all coverage lines. Managing data entry into the Agency Management System and reviewing client census, benefits, rate data, and claims experience inform marketing and proposal strategies. They lead the RFP process by instructing support teams to gather documents, ensure request accuracy, suggest alternatives, and align proposals with client needs. They present proposals to internal stakeholders, participate in carrier negotiations, and contribute to strategic planning.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor's degree or equivalent work experience
• Minimum 5 years experience in Employee Benefits or HR required; 7 years experience preferred
• Extensive (in depth) knowledge of applicable insurance products/lines inclusive of fully insured and self-funded markets
• Extensive knowledge of risk management techniques, employee benefits markets and marketing techniques, as well as knowledge of carrier appetite
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

These additional qualifications are a plus, but not required to apply:

• Life & Health License or ability to obtain within 90 days
• Prior broker experience desired

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work (3 days in office per week)
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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