Resident'l National Account Advocate

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

WHAT YOU’LL BE DOING

This National Account Associate engages with the broader Residential National Accounts team and existing or prospective customers to increase sales of products & services with a general focus on Residential National Accounts. The individual in this role will provide inside sales support for the Residential National Account team.  Additionally, this individual will provide Residential National Account customer support.  Specific job responsibilities include but are not limited to, order processing, inventory management, return & warranty support, dispute resolution, coordination of onsite technical, sales & operations training, dealer performance reviews, dealer onboarding and sales reporting.

Duties include but are not limited to:

• Shares a portfolio of national accounts within a team setting and collaborates to complete work in an efficient and effective manner.

• Handles internal and external customer inquiries via phone and email communication with a high level of professionalism and finesse.

• Establishes and maintains good customer relations by providing timely, professional, and accurate service to internal and external customers.

• Works closely with the distribution, marketing, stores, and salesforce teams to ensure internal and external customer expectations are met.

WHAT DRIVES SUCCESS

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:  

• Customer Focus: You ensure quality customer focus by partnering closely with cross functional departments to ensure high level customer service.

• Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks and urgent task items.

• Decision Quality: You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.

• Drives Results: You show pride in “getting the job done” with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.

WHAT WE ARE LOOKING FOR

Requires an associate degree and at least 2 years related experience. Bachelor's degree preferred. 

Requires strong abilities with building internal and external relationships, listening, persuading, negotiating, and managing time. Requires knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Knows principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Must exhibit solid written and verbal communication skills.  Must be very proficient in Microsoft Office Suite (Excel), Salesforce CRM platform and SAP.

WE VALUE DIVERSITY

We believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

WHAT WE OFFER: 

Lennox offers employees a variety of flexible work options.  This position is a remote role with some travel required.  

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company matching
• Employee stock purchase program
• Community involvement opportunities
• Robust employee assistance program
• And much, much more!

Compensation:

This is a salaried exempt role. The total compensation range for this role and market is between $63K to $83K annually. Factors that may affect the starting salary include geography/market and the individual’s tenure, performance, skills, education, experience, and other qualifications of the successful candidate.  Company Car/Fuel card will be provided.

Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan.  Employees in this role are not eligible for overtime.