Director – Clinical Healthcare Operations

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

Are you ready to make a significant impact in healthcare? As a Director, Clinical Healthcare Operations, you’ll be at the forefront of optimizing our clinical operations. You’ll oversee the day-to-day activities of a clinical care team, ensuring exceptional patient care through effective management and coordination. Leading a team of dedicated professionals, you’ll drive clinical outcomes and quality initiatives, fostering a culture of collaboration, innovation, and continuous improvement. You’ll work closely with the leadership team to develop and execute strategic plans that align with Interwell Health’s goals and objectives. We’re seeking someone with strong performance management and data analytics skills to streamline processes and boost productivity, who is also passionate about transforming healthcare and leading a high-performing team. If this sounds like you, we want to hear from you!

What You’ll Do:

• Strategic Planning: Develop and implement strategic initiatives to improve workflow processes, enhance patient satisfaction, and maximize resource utilization. 
• Leadership and Team Management: Lead and inspire multidisciplinary teams, providing direction, coaching, and mentorship to ensure high performance and employee engagement. 
• Quality Improvement: Drive continuous quality improvement initiatives, implementing best practices and quality assurance measures to enhance patient care outcomes and satisfaction. 
• Process Optimization: Identify opportunities for process improvement and workflow optimization, implementing strategies to streamline operations, reduce inefficiencies, and enhance productivity. 
• Stakeholder Engagement - Collaborate with internal and external stakeholders, including providers, payers, and community partners, to foster positive relationships and achieve shared goals. 
• Technology Integration - Evaluate, implement, and leverage technology solutions to enhance operational effectiveness. 
• Risk Management - Identify and mitigate operational risks, developing and implementing strategies to ensure clinical outcomes, business continuity, and operational effectiveness. 
• Performance Measurement and Reporting - Establish key performance indicators (KPIs) and metrics to assess operational performance, regularly monitoring and analyzing data to drive informed decision-making and continuous improvement efforts.  

What You’ll Need:

• Minimum of Bachelor’s Degree in Health Sciences or related field
• Proven leadership experience (5+ years) including the coaching and development of employees. 
• Demonstrated experience in the delivery of care to patients with CKD and ESKD OR other chronic disease management. 
• Active clinical licensure (RN/NP/PA/SW/RD/PharmD) preferred   
• Demonstrated experience operating value-based models of care preferred
• Experience in investigative data analysis and performance management (Process and Quality Improvement). 
• Experience providing care through telehealth or other technology-enabled platforms
• Ability to travel up to 10% for internal meetings and payer/provider/partner interactions.

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values: 

- We care deeply about the people we serve. 
- We are better when we work together. 
- Humility is a source of our strength.  
- We bring joy to our work.
- We deliver on our promises. 

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone’s unique journey.  

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!   

Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.