Client Executive

The Client Executive will serve as a top-level manager in a successful, growing firm. He or she will interact regularly with senior representatives of current and prospective clients. The Client Executive will oversee all client relations for a particular Client or multiple Clients, including project team performance and overall client satisfaction. The Client Executive will have extremely strong inter-personal skills with a proactive and personable demeanor.

The Client Executive oversees teams that produce high quality project deliverables in construction documents. They can work on any/all phases of development Pre-Design, Schematic Design, Design Development, Construction Documents and Construction Administration.

Your Impact:

Strategic: The Client Executive will be a key contributor to further defining and guiding the strategic plan. PBK’s corporate resources and management team will be made available to assist the Client Executive in meeting these goals.

Operational: The Client Executive will ultimately be responsible for the delivery of services, the development of culture and the execution of processes within the offices. He or She will oversee client relations, including project team performance and overall client satisfaction.

• Supervise and Manage project teams to produce quality sets of documents that comply with the deliverable requirements for all phases of the project.
• Ensure that the project conforms to contractual agreement with client, meeting all set budgets, goals, and work assignments for their project team that clearly defines project expectations.
• Ability to professionally communicate both verbally and in writing to give assignments to office support staff, consultants, and vendors (always being respectful).
• Organize and direct the architectural and/or engineering teams to execute the work in an orderly, timely, and coordinated manner.
• Willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions.
• Directs, organizes and mentors junior staff with responsibility oversight of their assignments.
• Responsible for maintaining positive client relationships throughout project. Keeps client apprised of project progress on regular basis. Initiates and maintains contact with other key project individuals for clarification, coordination and negotiation of critical issues.
• Provides leadership, resources and technical advice for the generation of construction documents including detailing and finish application, ensuring adherence to design intent and carry through.
• supervision and delegation of work.
• Responsible for overseeing the design and completion of architectural projects.
• Occasional travel required.

Marketing/Business Development: The ability to establish and develop relationships with potential clients is essential. She or He will work closely with the firm’s Marketing & Business Development departments to develop new opportunities and build relationships.

Management/Leadership: The Client Executive will promote a support structure to further develop the abilities of the staff. He or She will also be responsible for staffing projections and overseeing the recruitment of new staff.

• Executive Meetings
• Board Meetings
• Major Presentations
• Introduction & Important Issues Meetings
• Management & Staffing Meetings
• New Hire Interviews
• Client Maintenance
• Business Development
• Conferences/Seminars
• High Level QAQC
• Continuous 5-min Meetings with Production Director & Project Managers

Here’s What You’ll Need:

• Must be a Registered Architect in the State.
• Must have a minimum of 15 years of experience in the architectural profession with no less than 10 years of experience managing project teams and processes.
• Must have prior K12 and/or Higher Education experience to be considered.