At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!

Modernizing Medicine is hiring aManager, RCM Client Success is responsible for creating a client-centered experience. You will advocate for the company, acting as personal cheerleaders for ModMed support, explaining to clients why you can meet their specific needs and creating a positive reputation to encourage them to refer their friends.

The Role:

• Provide clients with resources to find solutions to business problems they face day to day.
• Provide thought leadership to our clients, understanding their business issues to ensure the best possible solution is proposed by ModMed. You’ll do this by engaging the right people from across the company/organization who can bring that knowledge to the table
• Build relationships between clients and their support team by:
  • Ensuring the client feels as though technical issues, minor product problems, and basic business questions are being answered by the team. Foster a relationship between clients and support, making it easier for users to solve small or short-term problems.
  • Monitoring client support tickets for action and intervene as necessary to expedite resolution
• Responsible for increasing client satisfaction and client referral base for BOOST services. This includes:
  • Engaging with clients to understand how BOOST services can enhance practice success by expanding our scope of services.
  • Proactive routine communication with clients to assess satisfaction levels, foster and sustain referenceability.
  • Gain an in-depth understanding of clients’ likes and dislikes about MM products, which can be discovered through surveys, reviews, referrals, and more.
  • Owning and facilitating the annual client survey process.
  • Tracking Trend NPS score and client referrals while creating an action plan for client rebound when scores are out of benchmark.
  • Actively engaging CMs to integrate survey findings with individual practice ACTION PLANS as appropriate to improve client satisfaction scores.
  • Facilitating quarterly client focus groups/roundtables to engage influencers and decision-makers in discussing features and services that will enhance BOOST value to their practice/in the marketplace.
  • Onsite visits with practices to engage POCs and physicians in identifying gaps and opportunities for improving BOOST performance and developing additional BOOST service offerings.

Skills & Requirements:

• Bachelor’s degree preferred
• Medical billing and coding certification preferred
• 3+ years of related experience and/or training or equivalent combination of education and experience.
• Strong analytical and problem solving skills required.
• Exceptional written, verbal and interpersonal communication skills required.
• Excellent client-facing and presentation skills
• Extensive knowledge of medical billing/coding, front-office, physician practice management and healthcare business processes
• Advanced Excel skills such as the ability to use formulas to analyze data, create tables and pivot tables, formatting and conditional formatting.
• Ability to manage and integrate information located in multiple software systems
• Strong understanding of various insurance carriers, including Medicare, private HMOs, and PPOs
• Professional demeanor required.

Modernizing Medicine Benefit Highlights:

• Health Insurance, 401(k), Vacation, Employee Assistance Program, Flexible Spending Accounts
• Employee Resource Groups
• Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Weekly catered breakfast and lunch, treadmill workstations, quarterly onsite massages, onsite dry cleaning, onsite car wash and many more!

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