Full-Time
Operations Manager Trainee
Deadline 8/14/27
PDS Health
Integrated healthcare support company
Compensation Overview
$27.75 - $38.75/hr
Port Charlotte, FL, USA
In Person
Requires timely travel to multiple assigned offices per day, including possible unplanned travel.
Bachelor's, Associate's
Category
 Operations & Logistics |
|---|
Required Skills
Epic (EHR)
Requirements
- A high school diploma or equivalent is required.
- Five or more years of related work experience in operational management is required.
- The role requires a valid driver's license and automobile insurance, verified through a motor vehicle record check, or reliable alternate transportation that permits timely travel between multiple offices.
- The employee must be able to travel to multiple offices per day, including planned or unplanned travel that may change without notice.
- Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence, business reporting techniques, and profit and loss statements is required.
- Proficiency with Microsoft applications, Epic, 1VU, BOX, standard office equipment, computers, keyboards, and calculators is required.
- The employee must be able to read, analyze, and interpret common financial reports and legal documents and respond to inquiries from patients, team members, regulatory agencies, vendors, and other business community members.
- The employee must be able to apply policies and procedures, mathematical concepts including probability and statistical inference, and practical calculations involving fractions, percentages, ratios, and proportions.
- The employee must be able to lead a team, prioritize duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues.
- The employee must be able to communicate effectively and present information verbally and in writing.
- The employee must be able to multitask, prioritize tasks with limited direction, exercise independent judgment, make timely decisions under pressure, analyze and solve problems, and adapt processes to unique needs.
- The employee must be able to perform the stated office-based physical duties, including sitting, standing, walking, keyboarding, reaching, seeing, talking, hearing, and occasionally lifting or carrying materials weighing less than 40 pounds.
Responsibilities
- Complete the Operations Manager Development Program through structured curriculum, on-the-job practical application, and development meetings.
- Learn to independently manage a financially viable PDS-supported dental office within four to six months after timely completion of the development program.
- Model company culture, values, standards, and best operational practices while learning to create an environment that promotes PDS culture and values.
- Assess, hire, train, supervise, counsel, coach, and retain right-fit team members.
- Assess, investigate, and resolve staff and patient issues by analyzing facts and circumstances and developing timely, effective solutions.
- Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
- Drive year-over-year revenue and profit growth.
- Manage expenses to achieve monthly goals and budget.
- Apply cash-management and accounting protocols.
- Develop the team’s Perfect Patient Experience.
- Provide leadership, coaching, and mentoring to team members and implement improvement opportunities.
- Maintain open communication with direct supervisors, raise issues and concerns early, and build trust-based relationships.
- Maintain professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
- Use People-related tools and resources for assessment, hiring, retention, performance evaluation, separation, and compensation processes.
- Ensure compliance with company policies and state, federal, and other regulatory requirements.
- Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
- Manage Front Office and Back Office team members and demonstrate leadership and team-development capabilities by the end of the development program.
- Develop and implement an office success plan, including staff development and office protocols that support efficient operations during manager absences.
- Perform other duties assigned by the direct supervisor that improve team-member development outcomes.
Desired Qualifications
- An associate degree or bachelor's degree is preferred.
- Five or more years of experience leading a team, mentoring, and coaching subordinates is preferred.
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
Company Size
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