The Program Director leads improvement efforts across the service area operations to accomplish measurable business process improvements and objectives. This position may manage multiple project initiatives and will develop implementation roadmaps and facilitate action with concrete deliverables. The Program Director leads the assessment and diagnostic of problems, architects data analytics, develops performance dashboards, and leads and manages structured improvement initiatives, from large scale transformational projects, to focused improvement events. They will also acts as a coach for his/her team and for any directors/managers he/she interacts with to help them establish mechanisms to sustain performance after the completion of projects. The Program Director establishes collaborative relationships with stakeholders and administrators to build support for change and sustainability efforts.
The Director of Clinical Operations Improvement leads improvement efforts to redesign care processes to optimize value (improve outcomes, patient satisfaction and reduce cost), with special focus on the development of clinical processes to facilitate the flow of patients throughout the continuum of care. The director leads the assessment and diagnostic of problems, architects data analytics, develops performance dashboards, and leads and manages structured improvement initiatives, from large scale transformational projects, to focused improvement events. The director also acts as a coach for his/her team and for any directors/managers he/she interacts with to help them establish mechanisms to sustain performance after the completion of projects. The Director establishes collaborative relationships with physicians, nurses, other clinicians and administrators to build support for change and sustainability efforts.
Essential Duties:
- Leads the development and planning of a strategy to redesign care to improve value aligning with organizational goals and objectives.
- Develops dashboards and report cards to track clinical operations performance at all levels in the organization leveraging evidence-based benchmarking.
- Oversees or performs data collection and/or entry processes. Recommends and/or utilizes methods and procedures for data acquisition, management and quality control, as needed. Recommends and/or utilizes statistical techniques for data analysis, as needed. Resolves problems, answers questions and provides information to facilitate process. Uses standard statistical analysis software, as needed.
- Executes kaizen events and other improvement projects to develop to reduce variation and develop care processes using evidence-based practice. Deploys resources effectively in the execution of these projects.
- Develops collaborative relationships with physicians, administrative leaders and frontline staff to improve clinical operations.
- Fosters a healthy team environment by coaching and mentoring his direct reports, providing daily feedback and supporting their professional development.
- Develops and leads training programs for physicians, staff, in process improvement and project management techniques.
- Attends promptly to the administrative details of the position including preparation of Performance Reports, attendance to Daily Huddles and Staff Meetings, completion of performance appraisals, and other employee-related actions.
- Demonstrate and promote leader and staff participation in learning, by sharing and acquiring latest knowledge with external organizations (peers, professional organizations.)
- Leads the integration of innovative technological solutions to support improvement efforts, including the Electronic Medical Record and other solutions.
- Performs other duties as assigned or requested.
Required Qualifications:
- Req High school or equivalent
- Req Bachelor's degree In a related field
- Req 3 years Experience leading process improvement efforts to improve clinical, operational, and financial performance in an Academic Health System.
- Req Proficient PC skills.
- Req Working knowledge of databases, spreadsheets, word processing and statistical software programs.
- Req Knowledge of business (operational, clinical and financial) statistics and data analyses techniques.
- Req Ability to manage and analyze data.
- Req Strong analytical thinking and problem solving skills.
- Req Demonstrates ability to work independently with minimal direction and supervision.
Preferred Qualifications:
- Pref Master's degree In Health Administration, Nursing, Industrial Engineering
- Pref Managerial experience with direct supervisor responsibility of clinical staff and experience with ambulatory/physician practice operations.
- Pref Any of the following licenses are preferred: MD, RN, CLS, PT, OTRL, PA, NP, PharmD.
Required Licenses/Certifications:
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The annual base salary range for this position is $133,120.00 - $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.
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